Opportunity

From IT to the ‘It’ Guy for Diversity and Inclusion

For Ben Hasan, Walmart’s new Chief Culture, Diversity and Inclusion Officer, turning the ignition in his car and reaching for the stick shift results in a moment of quiet reflection each morning. There, around the shifter, rests a bracelet with the letters “WWTD?”

“’What Would Thurmond Do?’ – Those words take me back to my days at Dell and the man – Thurmond Woodard – who became my greatest mentor,” Ben said. “It’s so important to never forget where you come from or the people who helped you along the way. I’ve been fortunate to have a lot of influential people in my life – from my mother and father, to my wife of 20 years – and Thurmond.”

Thurmond Woodard, who was Dell’s Chief Diversity Officer when Ben was at Dell in the late 1990s and early 2000s, served as a constant source of inspiration and guidance for him.

“He helped me through some really tough times early in my career,” Ben said. “Thurmond had an uncanny ability to stay calm in any situation – something I still had a lot to learn about. I realized so much about your ability to lead has to do with how you react when things don’t go your way. “I’ll never forget him telling me, ‘One day, you're going to be in the same position to do exactly what I just did for you,’” Ben recalled. “And you better be ready.”

That lit a fire that’s never been extinguished. At Dell, Ben spent 11 years in information technology, leading teams in Texas, Shanghai, Taipei and Singapore, and served as general manager of Dell’s IT development centers in Brazil and India. He joined Walmart in 2008, most recently serving as Senior Vice President of Strategic Services in Walmart Technology, where he led strategy, communication and innovation, in addition to creating global partnerships in India and Mexico.

That brings him to his latest challenge: to further embed Walmart’s long-standing commitment to diversity and inclusion into the culture that drives its 2.2 million associates at nearly 12,000 stores and clubs in 28 countries around the world. It all makes for an impressive resume, but his path to becoming Chief Culture, Diversity and Inclusion Officer at the world’s largest retailer was anything but smooth, particularly early on.

One of six children raised in the inner city of Philadelphia by a father with an eighth-grade education and a mother with a high school diploma, life was difficult for Ben. In high school, he excelled in academics and sports, but that didn't translate into instant success at the next level. Ben actually dropped out of college not once, but twice, and worked several odd jobs before finally returning to earn a Bachelor of Business Administration degree in Computer Science from Temple University in 1983.

“I wouldn’t recommend the path I took to anyone, but I did end up with an oil and gas company in Dallas, where I held 11 positions in 14 years and experienced everything from IT and human resources to customer service, rates and regulatory affairs,” he said. “It gave me a taste of the real world. It gave me a chance to cut my teeth and begin to discover what I loved.”

And, while for Ben, all roads typically led back to IT, it was his passion for people that swelled.

“I’ve been fortunate to have had the opportunity to travel the world [for work] and I’ve never been one to just work and go back to the hotel,” he said. “I’ve purposely immersed myself in the cultures. I’ve stayed with the families and experienced life through their eyes and it's had a profound impact on me.

“I walked away from a lot when I took this job, but it was for good reason,” Ben said. “Thurmond (Woodard) told me that some day I’d be in the position to do for others what he did for me. I think I’ve been doing that all along, but this is a whole new opportunity."

Remembering where he came from and the people who helped him along the way makes it that much more worthwhile.

“In the end, I’ve learned that people all over the world – regardless of geography and borders – want a lot of the same things,” Ben said. “They want a decent place to live, friends and to take care of their families. Human beings are similar in so many more ways than they are different. But it's important to remember to celebrate our similarities and the differences.”

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Community

How Cocoa and Honeybees Are Helping Latin American Farmers Thrive

A simple honeybee: It provides you with deliciously sweet honey for your tea. It helps pollinate the crops of fruits and vegetables that end up on your family’s dinner plate – even the coffee beans for your morning drink. That same honeybee can also help small family farmers in places like the dense forests of Mexico thrive.

Many Latin American agricultural businesses don’t survive long term. But it isn’t because they’re fighting against Mother Nature or bad crops or not enough hard-working laborers. It usually boils down to a lack of financial training and little access to credit.

Now, here’s where that bee and your morning coffee come back into the picture.

Root Capital, with support from the Walmart Foundation, is helping provide credit and training to 24 agricultural businesses throughout Mexico. These enterprises play a critical role in linking small farmers to faraway global markets, resulting in more stable incomes. Over the next two years, we will work with honey, cocoa and coffee cooperatives that collectively reach 7,500 small farmers.

Since the project launched in December 2017, it has provided tailored training in financial management and accounting systems to eight Mexican honey and coffee cooperatives. We’ve also supported four of these businesses – that previously had no access to credit from commercial banks – with $1.1 million in new financing. To date, this credit and training has strengthened the livelihoods of more than 2,000 small farmers.

This project also gives us the opportunity to help farmers unlock the hidden potential of honey and cocoa. Despite growing U.S. demand for honey, most honey producers are extremely poor. And they’ve usually turned to beekeeping to supplement income from their primary activity – coffee farming. But honey offers economic opportunities to those able to invest in it: It doesn’t require much land, can be pursued in many different climates and tends to generate relatively high earnings per kilo. Plus, the benefits of beekeeping go beyond livelihoods. Healthy hives sustain diverse ecosystems by pollinating plants, including many of the crops we depend on for food.

Cocoa holds similar promise. Latin America produces 48% of the world’s sustainable cocoa and 85% of its certified organic cocoa. Demand for fine chocolate means there’s significant room for growth. Like honey, cocoa provides an alternative crop for small-scale coffee farmers threatened by climate change and food insecurity.

Thanks to support from the Walmart Foundation, Root Capital will build the capacity of early-stage honey, cocoa and coffee businesses to access stable financing. And that stability will, in turn, empower farming families in Mexico to invest in nutritious food and education for their children, better farm productivity and so much more.

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Opportunity

Surprise, You’re Promoted! Meet Associate Tanaka Chikerema

When Tanaka Chikerema walked into Bud Walton Arena on Friday morning, he was already anticipating the moment he would walk on stage in front of thousands of his fellow associates –he just never expected that Greg Foran, CEO of Walmart U.S., would offer him a promotion when he did.

It’s pretty unusual for a CEO to promote one of his field associates on stage in front of an international audience. But then again, so is the path that led Tanaka from the capital city of Harare, Zimbabwe all the way to a stage in Northwest Arkansas.

“I was seven when my mom moved to the U.S.,” Tanaka recalls, “and I was just starting high school in Harare when she called and said it was time for me and my brother to move to Plano, Texas.”

In Zimbabwe, Tanaka’s mother, Dorcus, supported her family as a geography teacher. But economic hardships that still affect the country today created a system of poverty and crime, and she knew that even with a college education her children wouldn’t get the opportunities they deserved if they stayed in Harare.

Over the next seven years, Dorcus earned her nursing degree overseas while supporting her family with the income from three jobs.

“We were all living in one house together, my grandparents, cousins, brother and me,” said Tanaka. “To send any of us to school, there had to be a choice about who it was going to be. My mom knew that if we stayed in Harare, there was a good chance we could end up on the streets or getting into trouble.

“She always told us, ‘I just want you to stay focused. I just want you to have goals and stay on track.’”

When Tanaka graduated from high school in Plano, his mother’s words stuck with him. A job as a part-time truck unloader at his local Walmart quickly advanced as his managers recognized his potential. Within a year, Tanaka was promoted to supervisor. The words of his first mentor, Joe Riviera, still stick with him today: “If you show up and give 110%, it will pay off. It will always pay off.”

And it did. On stage at Walmart’s Associate Meeting, in front of thousands of his colleagues, Tanaka was promoted to a store support manager and recognized for the hours of energy and focus he’s dedicated to the company.

“It humbles me to think about how good my life is now,” Tanaka said, “and how much further I have to go. If this year has taught me anything, it’s that my mom was always right: ‘Get ready for the future, because you never know what it might hold.’”

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U.S. Manufacturing

Answering the Open Call: Entrepreneurs Bring It at Walmart’s Annual Event

It was high-stakes show-and-tell yesterday at Walmart’s annual U.S. Manufacturing Open Call event.

Entrepreneurs representing more than 450 businesses roamed the halls of our Home Office in Bentonville, Arkansas, awaiting their turn to pitch everything from salsa to sportswear in front of Walmart buyers. Weaving my way through the crowd, I saw hundreds of original and inventive items and had the privilege of meeting some of the people and hearing some of the stories behind them.

A few of those people walked away with deals, a few heard maybes and others received feedback that will prepare them to try again. Here are five of my favorites.

1. Flying High. Megan Hardwick had a roller-coaster ride of a day. The business owner and mom had to pitch her Wings Cosmetics eyeliner stamps twice: once in a small room in front of a buyer, then in an auditorium filled with other hopefuls and Walmart associates. Our cosmetics buyer was sold on Megan’s invention – flexible plastic stamps that apply liquid or gel eyeliner in sharp, matching wing shapes in seconds.

Flying high after getting a deal, she was selected for a live pitch session called “Bring It,” where businesses vied for crowdsourcing to identify which products would get placement in Walmart stores. Megan’s Wings went up against Mighty Good Pizza Saver – a microwavable plastic container that keeps leftover pizza fresh – and the competition was intense, with the Pizza Saver taking the lead by one point seconds before the polls closed. Megan wasn’t out of the game though. Her Wings pulled through and the contest ended with a tie.

2. Sparking Interest. Warren Brown, a lawyer-turned-baker from the Washington, D.C., area, attended his first Open Call in 2017 and ultimately landed a deal for Don’t Forget Cake: a single-serve layer cake with frosting in a jar. This year, he presented a healthier snacking option called Spark Bites. Warren said these whole-grain snacks are gluten- and allergen-free, high in fiber, low in cane sugar and come in five different flavors. His Spark Bites were referred to another buyer in a category that better fits the product. As for Don’t Forget Cake, two flavors launched in March and will soon be available in 1,000 Walmart stores.

3. Ugly Dates Deserve Love. This story begins all the way in Israel. When David Czinn and his friend and business partner, Brian Finkel, were studying abroad in the Middle East, they both fell in love with the region’s alternative to honey: D’vash date nectar. The sweetener has been a staple of Middle Eastern cuisine for thousands of years, David said, and the duo wanted to bring it to the States – but they wanted to cut the sugar and make it environmentally friendly. Thus D’vash Organics was born. Their dates come from Coachella Valley farms in California. “We buy the ugly ones that wouldn’t otherwise be sold,” David said. The nectar is vegan, has 25% less sugar than honey and can add flavor to tea and coffee, marinades, salad dressing and much more. David, a second-time Open Call participant, said he got positive feedback and was excited for the future of this ancient delight as he prepared for more meetings later in the day.

4. Party to Go. With the summer heat just getting started, ready-to-go cocktails sound like a great idea for parties and relaxing evenings outside with friends. YUMIX has quenched the need with three flavors – Orange Mango, Margarita and Sea Breeze. Everything needed is in one bottle: Simply twist off the bottom chamber that holds the alcohol, pour into the bottle and mix. Alex Garner, founder and CEO, started the day off right when he walked out of the pitch meeting with a deal for these adult beverages.

5. The Heart of the Deal. Not everyone was at Open Call with products in tow. Businessman Ray Doustdar was back for his second year with advice and a listening ear. In 2017, Ray pitched his liquid multivitamins, Buiced – a play on “boost your veggie juice” – and didn’t immediately get a deal because the product was too big for Walmart’s shelves. Ray took the buyer’s feedback home, adjusted the size of the packaging, approached the buyer again and got his “yes.” Two flavors of Buiced, citrus and fruit punch, are now available in 3,000 stores, and the experience has been life-changing for Ray. “I knew I wanted to come back as a success story and help other people prepare for their meetings,” Ray said. “This experience has made me be better at my business,” he said, and being able to pay it forward as a mentor is important to him.

Ray said it best: “The stories coming out of Open Call are proof that the American dream is alive and well.”

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U.S. Manufacturing

Diary of a Dairy Farm: Meet the Dirksens, Who Supply Milk to Walmart

Growing up in rural Ohio, Tina Dirksen doesn’t remember picking up many things at the store. Aside from toothpaste, her family’s farm produced everything else that their 14-person household needed.

Modern life is a bit different, she explained, but it’s clear that she means that only with regard to her family’s shopping habits. A lot of her life actually remains the same: She’s still in the farming business, with multiple operations that produce pork, grain, corn and dairy. And she’s still a part of a big family, today the mother of eight children who all love animals and the land.

“I ask them what they want to do in the future and each one of them tells me they want to farm,” she said. “They know no other life. They truly enjoy it.”

While the Dirksens somehow find time to do their own gardening, canning and butchering some of their own meat, Tina says they make two trips to their local Walmart per week. So when the opportunity arose for them to sell milk to Walmart’s new dairy plant in nearby Fort Wayne, they were excited. They would be shipping their milk just a short distance, and by working directly with a retailer, they could oversee more details themselves.

“It totally made sense to me,” she said. “Farming is changing, and the dairy industry as a whole needs more outlets for their milk. This new plant offers that.”

Local farmers like the Dirksen family are critical to Walmart’s entry in to milk processing. Nearly 30 farms across Indiana and Michigan have signed up to provide milk to the 250,000-square-foot state-of-the-art plant, which began construction in 2016 on the heels of the Indiana State Department of Agriculture’s strategy to increase the volume of dairy processing locally. In opening this facility, Walmart joins a majority of other grocery retailers who run their own milk processing operations.

For the Dirksens, doing business in dairy is an investment for the future. Their 8,000-hog pork farm provides the majority of their income, while any profits the dairy farm produces are put back into improving it alone. Tina keeps up with industry innovations and implements those that are beneficial for the cows, the business and the environment.

“Sustainability is accountability,” she said. “If you don’t make a farm that is sustainable, it won’t be very profitable to you. It’s not something that we take lightly.”

The Dirksens care equally about their relationships with the people and the animals who work for them. While Tina’s responsibilities on the farm are mostly administrative, she oversees veterinary care for the cows and has been known to help out her employees by even babysitting their kids once in a while. Her family even spends time with cows on their off hours – they’ve had a pet, a Jersey cow they named Good Golly Molly, for 7 years.

“What I love most about farming is that it provides us the opportunity to do what’s best for our family,” she said. “To us, working with Walmart is an exciting adventure.”

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