Opportunity

In Letter to Associates, Walmart CEO Doug McMillon Announces Higher Pay

Editor’s Note: Earlier today, Walmart CEO Doug McMillon sent this letter and video to our U.S. associates, outlining a new approach to the jobs we offer.

As many of you know, I’m really proud to have been a Walmart associate for a long time. This company has given so many of us opportunities beyond our wildest dreams. We joined Walmart because we wanted a job but found much more than that. This company is a really special place. One of the reasons we’ve had some success is that we’ve known that every person, every voice, every idea has potential. You’ve heard us say things like our secret to success is that we’re all working together and that “our people make the difference.” While that phrase started as a meeting theme in 1979, it became a way of thinking. It’s what we believe. It’s what I believe. Our actions must match our beliefs. So today, we’re announcing a series of important changes that demonstrate our commitment to you, our associates.

After all, we’re all associates. We have different roles at different times in our career and every one of them is important. Today’s cashiers will be tomorrow’s store or club managers. Today’s managers are tomorrow’s vice presidents. Tomorrow’s CEO will almost definitely come from inside our company. During our recent Walmart U.S. year beginning meeting, I asked all of those in the arena, more than 7,000 people, to stand if they started their Walmart career in an hourly role. It felt like almost everyone stood up. It was an emotional moment. It made the word opportunity real.  In fact, our statistics show that about 75% of our U.S. management teams began in an hourly role.

So, how do we make sure that each one of you has the same opportunity, or better, as those that came before?

It starts by making sure we’re setting you up for success. We need great store managers and assistant managers who know what they’re doing, care about you and know how to teach effectively. We need stores with the right tools and environment for you to thrive. I think you feel the same way.  When I’m out in stores today, one thing I hear from associates at all levels is that you want to be freed up and empowered to serve your customers better.  You also want to know that there’s opportunity here and that your hard work will be recognized and rewarded. Our business is pretty simple when we boil it all down; sometimes we make it too complicated.

I’ve seen us change a lot over the years. We’re always trying to do the right thing and build a stronger business. We frequently get it right but sometimes we don’t. When we don’t, we adjust.  In recent years we’ve had tough economic environments, a rapidly growing company, and fundamental shifts in how customers are shopping.  We also made a few changes aimed at productivity and efficiency that undermined the feeling of ownership some of you have for your business.  When we take a step back, it’s clear to me that one of our highest priorities must be to invest more in our people this year.

Today, we’re announcing a package of changes in Walmart U.S. that will kick off a new approach to our jobs.  We’re pursuing comprehensive changes to our hiring, training, compensation, and scheduling programs, as well as to our store structure, and these changes will be sustainable over the long term.  

One of the most immediate changes is that we’ll raise our starting pay, and we’ll provide opportunities for further raises based on performance.  For our current associates, we’ll start by raising our entry wage to at least $9 an hour in April, and, by February of next year, all current associates will earn at least $10 an hour.  I’m also excited about an innovative program we’re launching for future associates that will allow you to join Walmart at $9 an hour or more next year, receive skills-based training for six months, and then be guaranteed at least $10 an hour upon successful completion of that program.  We’re also strengthening our department manager roles and will raise the starting wage for some of these positions to at least $13 an hour this summer and at least $15 an hour early next year.  There will be no better place in retail to learn, grow, and build a career than Walmart.

Sam’s Club is also making some important changes today, specifically to starting wages. Around the world, we operate with the same set of beliefs, and we’ll continue to share what we learn across countries. Every associate matters.  

As important as a starting wage is, what’s even more important is opportunity, and we’ll continue to provide that ladder that any of you can climb.

I’ve seen it.  I’ve lived it.  And I want nothing more than for every Walmart associate today to feel that same connection to the company that I feel and to have the same opportunities I’ve had.  Let’s work together to serve our customers, grow our company, and take care of one another. 

Thanks for all you do.  You really do make the difference.


662 Comments

Innovation

More Than a Store: The Tech Bringing You Even More Items

I can’t count how many times I’ve started to shop on my phone or in an app, then moved over to my laptop so I could see everything better.

Shopping on a phone is super convenient, but sometimes that small screen doesn’t give me the in-depth detail I need for certain types of purchases.

Turns out, a lot of customers do that, too. “Our electronics department associates noticed that customers were using store display laptops and tablets to purchase from Walmart.com,” Nicole Clendeninn, a senior project manager of merchant technology at Walmart Labs, recalled. Just like me, they wanted to use something bigger than a phone screen to shop. Others used the store displays because they didn’t have a smart device with them. From these simple observations, came an even simpler idea: Walmart.com in-store kiosks.

The solution launched in just five stores almost a year ago and has since grown to 50 locations. Each of these stores has 1-2 kiosks, usually near customer service or the electronics department. The kiosks allow customers to shop all products on Walmart.com (minus Marketplace items), pay how they want – even cash, if they like – and ship it to store or their home.

Nicole’s team didn’t stop there. They used this same technology to enable associates to help customers make online purchases from anywhere in the store. Associates already use a handheld device for their daily tasks, so Nicole’s team added a new app that allows them to assist customers with Walmart.com merchandise on the spot.

Let’s say you’re looking for a laptop. With this new app, an associate can pull up reviews on his or her handheld device so you can see which one has the best reviews. Once you’ve made your choice, that associate can check you out right there or take you to a kiosk to let you pay without a card. Same thing goes if you can’t find what you’re looking for in the store – they can help you find it online, show you the reviews and help you check out.

Not every store will get a kiosk, but the team is working to get the associate-facing app on all their handheld devices.

Watch this video to see how the kiosk came to life.

Be the first to comment on this article

Opportunity

Surprise, You’re Promoted! Meet Associate Tanaka Chikerema

When Tanaka Chikerema walked into Bud Walton Arena on Friday morning, he was already anticipating the moment he would walk on stage in front of thousands of his fellow associates –he just never expected that Greg Foran, CEO of Walmart U.S., would offer him a promotion when he did.

It’s pretty unusual for a CEO to promote one of his field associates on stage in front of an international audience. But then again, so is the path that led Tanaka from the capital city of Harare, Zimbabwe all the way to a stage in Northwest Arkansas.

“I was seven when my mom moved to the U.S.,” Tanaka recalls, “and I was just starting high school in Harare when she called and said it was time for me and my brother to move to Plano, Texas.”

In Zimbabwe, Tanaka’s mother, Dorcus, supported her family as a geography teacher. But economic hardships that still affect the country today created a system of poverty and crime, and she knew that even with a college education her children wouldn’t get the opportunities they deserved if they stayed in Harare.

Over the next seven years, Dorcus earned her nursing degree overseas while supporting her family with the income from three jobs.

“We were all living in one house together, my grandparents, cousins, brother and me,” said Tanaka. “To send any of us to school, there had to be a choice about who it was going to be. My mom knew that if we stayed in Harare, there was a good chance we could end up on the streets or getting into trouble.

“She always told us, ‘I just want you to stay focused. I just want you to have goals and stay on track.’”

When Tanaka graduated from high school in Plano, his mother’s words stuck with him. A job as a part-time truck unloader at his local Walmart quickly advanced as his managers recognized his potential. Within a year, Tanaka was promoted to supervisor. The words of his first mentor, Joe Riviera, still stick with him today: “If you show up and give 110%, it will pay off. It will always pay off.”

And it did. On stage at Walmart’s Associate Meeting, in front of thousands of his colleagues, Tanaka was promoted to a store support manager and recognized for the hours of energy and focus he’s dedicated to the company.

“It humbles me to think about how good my life is now,” Tanaka said, “and how much further I have to go. If this year has taught me anything, it’s that my mom was always right: ‘Get ready for the future, because you never know what it might hold.’”

2 Comments

Community

An Amazing Way to Add STEAM to Girls’ Career Dreams

It might just be that I am a mom of three children (ages 8, 4 and 2) who is always looking for fun yet affordable things to do, but I am noticing more and more hands-on learning opportunities such as “maker spaces” popping up in schools and institutions throughout the country.

Northwest Arkansas is no different. It's exciting to see so many STEAM – an acronym for science, technology, engineering, art and mathematics – concepts embodied in current popular culture, inspiring confidence in young women in particular.

Learning becomes deeper and longer lasting when it involves creativity, discovery and community. That’s why I’m so excited to help support Walmart and the Walmart Foundation in their giving efforts. Through my job as a senior grant manager for the Walmart Foundation, I get to be part of helping organizations like the Scott Family Amazeum, who are working to break down the intimidation factors of STEAM in hopes of inspiring the next generation of engineers, coders, scientists and beyond.

Just this last month, at the Walmart NW Arkansas Championship, Proctor & Gamble and Walmart joined the Amazeum and other local organizations to host the first Always Live #LikeAGirl STEAM Day for 100 young girls from the region, who were encouraged to explore STEAM careers.

But let me share a little bit more about the impact STEAM education is having on my own daughter, Kenzy. This past spring, like many children in Northwest Arkansas, she and her 2nd grade class attended an Amazeum Unfield Trip, which is a program supported by a $1 million grant over three years from the Walmart Foundation to fund admission for students in Benton and Washington counties.

This wasn’t your traditional school museum visit, but rather a hands-on learning experience for both the students and teachers, inspiring curiosity and discovery at every turn. Kenzy loved exploring the world of water at the Nature Valley Water Amazements, but being able to create something uniquely her own in the 3M Tinkering Hub renewed her interest in her school’s afterschool coding club. Who knows? It might have even ignited a lifelong interest in a STEAM career.

Innovation is all around us and sometimes it takes us slowing down to see it or be inspired by it. Watching my kids discover has encouraged me to incorporate more STEAM into my own lifelong learning. STEAM education develops life skills like logical reasoning, collaboration, creativity and communication while building character traits like confidence, self-esteem, imagination, persistence and motivation. These are the very life skills and character traits I am seeing my daughter develop through her interactions with STEAM education.

Without creativity, the world would be a lot less interesting, and without the curiosity to discover, we wouldn’t push ourselves a little more or strive for the impossible. In a world being transformed by innovation, I’m grateful for my kids who are a constant reminder for me to not be afraid to embrace my own creativity, be a little more willing to go down the journey of discovery but most importantly to foster community with those around me.

Be the first to comment on this article

Life

#IShannanYou: The Associate Love Story That Has Netflix Viewers Swooning

It’s a classic love story: Boy meets girl, falls madly in love and proposes to her in front of millions on one of 2018’s most popular Netflix shows.

Okay, so that’s probably not how it happens for most of us. But, for William and Shannan Mahnken, it’s all part of their real-life love story that started five years ago after they met at a Walmart assistant store manager training session in Woodstock, Georgia.

The Netflix reality show reboot, “Queer Eye,” has taken pop culture by storm. The show’s “Fab Five” – Jonathan, Karamo, Tan, Antoni and Bobby – have won over viewers’ hearts across America by taking the show beyond its basic premise and diving into conversations about identity and self-confidence that inspire viewers and participants alike.

Before Shannan submitted William to be one of the makeover contestants on the show’s second season, the grocery department manager was a shy aspiring actor and screenwriter who named ’90s sitcom character Frasier Crane as his style icon. In his own words, “I was hiding behind my beard and all that hair.”

It’s not always easy to embrace your full self or wear your heart on your sleeve, but despite William’s reserved personality, he had a great time on set. “The guys are all so great,” William said. “They just walk up to you like they’ve been friends with you forever. I felt so comfortable.”

Bonding with the Fab Five even helped William feel comfortable enough to seek their help in planning his proposal to Shannan. He set to work with Karamo, the “Queer Eye” culture consultant, to craft a grand proposal that would sweep her off her feet.

“I was trying to think of a word that meant more than love,” said William, “and eventually I realized that there was no single word or phrase that could describe how I feel about Shannan. I decided that the only way I could describe it was with her name.”

That’s right. William invented a new way to say, “I love you” – and he did it using his future bride’s name. “I Shannan you.” If you haven’t seen the episode yet, I highly suggest grabbing a box of tissues beforehand.

Last month, William and Shannan finally tied the knot in a small sunrise ceremony on the beaches of Amelia Island in Florida. Since the show aired, the lovebirds say that although married life is a little different, the couple have stayed pretty true to who they are. They now work together as department managers at the same Walmart store in Cornelia, Georgia, and William continues to create short films and act when he can.

So, what was the biggest lesson he learned on the show?

“Confidence is a big one,” he said. “I learned how to open up to people. I don’t feel hidden anymore; I feel like I can open up to people about who I am. If I feel myself reverting back into that old pattern, I remember something that Tan said to me: ‘You’re not doing this for yourself, you’re doing it for her – the person you love.’ I think about that and it inspires me to be the best version of myself.”

Photos courtesy of Netflix.

Be the first to comment on this article