Innovation

When Convenience and Technology Meet, Pickup Customers Win

There has never been a better time to be a customer.

With more options and access to products than ever before, we all have more control over when, how and where we shop.

This makes it an exciting time to work in retail, especially at Walmart. We’re listening to you and creating new ways for you to save both time and money.

One of the best examples of this is Walmart Pickup, the service that enables you to order items online and pick those items up in any Walmart store, completely free.

An easy, convenient option
Pickup is about serving you where you are. Ninety percent of Americans live within 10 miles of a Walmart store, and we serve more than 140 million customers a week, which gives us a unique opportunity to make every day a little easier for busy families.

Take online grocery pickup, which allows you to order groceries online, select a pickup time and have those groceries delivered to your car in minutes, all without having to leave the driver’s seat. This option is currently available in 600 stores, and we’ll be adding it to another 500 locations this year.

But Pickup goes beyond groceries – it’s also an option for shipping millions of items available on Walmart.com directly to your local store.

And starting on April 19, you will benefit from extra savings on many of the orders you place using Pickup – check out the recent news we shared for details.

We also offer Pickup Today, an incredible convenience for ordering items such as toys, office supplies and electronics, including video games. This same-day service has been so popular that we’ve tripled the number of items available for Pickup Today since last year.

Making Pickup even better
To make the in-store experience as simple and easy as possible, we’ve added additional staffing at our Pickup desks, including department managers in many of our stores – jobs that didn’t exist a few years ago. We’ve also developed new training programs and introduced mobile technology that simplifies how work gets done. This is leading to lower wait times and higher customer satisfaction.

This convenience is maximized by the Walmart app, which allows you to notify the store when you’re on your way, making sure your items are ready when you arrive. Or, if you’re in a store shopping for a specific item like an infant seat and see that your preferred color is available online, you can use the app to have it shipped directly to the store to pick up next time you shop.

Testing new things
As technology changes, so does how we shop. So we’re always exploring new ways to help you save time and money.

One of my personal favorites is our Pickup Tower. Much like a high-tech vending machine for your online orders, this feature in a few of our stores allows you to pick up items in less than a minute by scanning a bar code sent to your smartphone. The pilot phase has been so successful we’re expanding it to other locations across the country.

We’re also testing other pickup options and locations that quickly get items to you in ways that are most convenient.

Some of what we’re doing will make its way to all our stores; others we’ll simply learn from and use to develop the next great thing. The only guarantee is that we’ll let you tell us what works best. The future of shopping is ultimately up to you.

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Community

How Cocoa and Honeybees Are Helping Latin American Farmers Thrive

A simple honeybee: It provides you with deliciously sweet honey for your tea. It helps pollinate the crops of fruits and vegetables that end up on your family’s dinner plate – even the coffee beans for your morning drink. That same honeybee can also help small family farmers in places like the dense forests of Mexico thrive.

Many Latin American agricultural businesses don’t survive long term. But it isn’t because they’re fighting against Mother Nature or bad crops or not enough hard-working laborers. It usually boils down to a lack of financial training and little access to credit.

Now, here’s where that bee and your morning coffee come back into the picture.

Root Capital, with support from the Walmart Foundation, is helping provide credit and training to 24 agricultural businesses throughout Mexico. These enterprises play a critical role in linking small farmers to faraway global markets, resulting in more stable incomes. Over the next two years, we will work with honey, cocoa and coffee cooperatives that collectively reach 7,500 small farmers.

Since the project launched in December 2017, it has provided tailored training in financial management and accounting systems to eight Mexican honey and coffee cooperatives. We’ve also supported four of these businesses – that previously had no access to credit from commercial banks – with $1.1 million in new financing. To date, this credit and training has strengthened the livelihoods of more than 2,000 small farmers.

This project also gives us the opportunity to help farmers unlock the hidden potential of honey and cocoa. Despite growing U.S. demand for honey, most honey producers are extremely poor. And they’ve usually turned to beekeeping to supplement income from their primary activity – coffee farming. But honey offers economic opportunities to those able to invest in it: It doesn’t require much land, can be pursued in many different climates and tends to generate relatively high earnings per kilo. Plus, the benefits of beekeeping go beyond livelihoods. Healthy hives sustain diverse ecosystems by pollinating plants, including many of the crops we depend on for food.

Cocoa holds similar promise. Latin America produces 48% of the world’s sustainable cocoa and 85% of its certified organic cocoa. Demand for fine chocolate means there’s significant room for growth. Like honey, cocoa provides an alternative crop for small-scale coffee farmers threatened by climate change and food insecurity.

Thanks to support from the Walmart Foundation, Root Capital will build the capacity of early-stage honey, cocoa and coffee businesses to access stable financing. And that stability will, in turn, empower farming families in Mexico to invest in nutritious food and education for their children, better farm productivity and so much more.

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Innovation

My Journey From EE to IoT at Walmart’s DFW Tech Hub

Before I joined the team here, I had no idea how innovative a 50-year-old retail company could be.

Like most people, I had interacted with Walmart as a customer in stores and online but had never really thought about the systems and technology functioning behind the scenes to make the whole thing work.

As we officially open our new Walmart Technology satellite HQ in Plano, Texas, this week, I’m reflecting on my evolving, 20-year journey in tech — from building circuit boards to developing software to, now, exploring ways to apply advances in the internet of things (IoT), machine learning, object detection and other emerging technologies in the increasingly blended world of physical-digital retail.

Here’s a great example:

It might seem like a small thing, but spills are a big deal on the sales floor. So we developed a concept to help stores quickly detect spills, building a quick alert system that linked a camera with a Raspberry Pi and sensors that sent photos and data from the sales floor to the cloud. There, we deployed learning algorithms to analyze and build models that helped identify spills.

It wasn’t perfect – but it worked! And even though we won’t bring our prototype to life in stores at scale, we’re able to learn fast and apply those learnings to other projects — like using machine learning and IoT similar to our Raspberry Pi-based sensory concept to cut energy use and cost, all while keeping the temperature comfortable for associates and customers in our stores.

I’ve only been at Walmart four months, but it’s been a blast. I’m still blown away by the many different applications of emerging technology in something as simple as a retail store. But really, retail isn’t simple. It’s complex, the scale is insane and the industry is rapidly transforming. What an awesome time and place to experiment, innovate, fail fast and learn quickly.

It makes my brain happy, and I’m glad it’s happening here in the Dallas-Fort Worth area.

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U.S. Manufacturing

Answering the Open Call: Entrepreneurs Bring It at Walmart’s Annual Event

It was high-stakes show-and-tell yesterday at Walmart’s annual U.S. Manufacturing Open Call event.

Entrepreneurs representing more than 450 businesses roamed the halls of our Home Office in Bentonville, Arkansas, awaiting their turn to pitch everything from salsa to sportswear in front of Walmart buyers. Weaving my way through the crowd, I saw hundreds of original and inventive items and had the privilege of meeting some of the people and hearing some of the stories behind them.

A few of those people walked away with deals, a few heard maybes and others received feedback that will prepare them to try again. Here are five of my favorites.

1. Flying High. Megan Hardwick had a roller-coaster ride of a day. The business owner and mom had to pitch her Wings Cosmetics eyeliner stamps twice: once in a small room in front of a buyer, then in an auditorium filled with other hopefuls and Walmart associates. Our cosmetics buyer was sold on Megan’s invention – flexible plastic stamps that apply liquid or gel eyeliner in sharp, matching wing shapes in seconds.

Flying high after getting a deal, she was selected for a live pitch session called “Bring It,” where businesses vied for crowdsourcing to identify which products would get placement in Walmart stores. Megan’s Wings went up against Mighty Good Pizza Saver – a microwavable plastic container that keeps leftover pizza fresh – and the competition was intense, with the Pizza Saver taking the lead by one point seconds before the polls closed. Megan wasn’t out of the game though. Her Wings pulled through and the contest ended with a tie.

2. Sparking Interest. Warren Brown, a lawyer-turned-baker from the Washington, D.C., area, attended his first Open Call in 2017 and ultimately landed a deal for Don’t Forget Cake: a single-serve layer cake with frosting in a jar. This year, he presented a healthier snacking option called Spark Bites. Warren said these whole-grain snacks are gluten- and allergen-free, high in fiber, low in cane sugar and come in five different flavors. His Spark Bites were referred to another buyer in a category that better fits the product. As for Don’t Forget Cake, two flavors launched in March and will soon be available in 1,000 Walmart stores.

3. Ugly Dates Deserve Love. This story begins all the way in Israel. When David Czinn and his friend and business partner, Brian Finkel, were studying abroad in the Middle East, they both fell in love with the region’s alternative to honey: D’vash date nectar. The sweetener has been a staple of Middle Eastern cuisine for thousands of years, David said, and the duo wanted to bring it to the States – but they wanted to cut the sugar and make it environmentally friendly. Thus D’vash Organics was born. Their dates come from Coachella Valley farms in California. “We buy the ugly ones that wouldn’t otherwise be sold,” David said. The nectar is vegan, has 25% less sugar than honey and can add flavor to tea and coffee, marinades, salad dressing and much more. David, a second-time Open Call participant, said he got positive feedback and was excited for the future of this ancient delight as he prepared for more meetings later in the day.

4. Party to Go. With the summer heat just getting started, ready-to-go cocktails sound like a great idea for parties and relaxing evenings outside with friends. YUMIX has quenched the need with three flavors – Orange Mango, Margarita and Sea Breeze. Everything needed is in one bottle: Simply twist off the bottom chamber that holds the alcohol, pour into the bottle and mix. Alex Garner, founder and CEO, started the day off right when he walked out of the pitch meeting with a deal for these adult beverages.

5. The Heart of the Deal. Not everyone was at Open Call with products in tow. Businessman Ray Doustdar was back for his second year with advice and a listening ear. In 2017, Ray pitched his liquid multivitamins, Buiced – a play on “boost your veggie juice” – and didn’t immediately get a deal because the product was too big for Walmart’s shelves. Ray took the buyer’s feedback home, adjusted the size of the packaging, approached the buyer again and got his “yes.” Two flavors of Buiced, citrus and fruit punch, are now available in 3,000 stores, and the experience has been life-changing for Ray. “I knew I wanted to come back as a success story and help other people prepare for their meetings,” Ray said. “This experience has made me be better at my business,” he said, and being able to pay it forward as a mentor is important to him.

Ray said it best: “The stories coming out of Open Call are proof that the American dream is alive and well.”

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U.S. Manufacturing

Diary of a Dairy Farm: Meet the Dirksens, Who Supply Milk to Walmart

Growing up in rural Ohio, Tina Dirksen doesn’t remember picking up many things at the store. Aside from toothpaste, her family’s farm produced everything else that their 14-person household needed.

Modern life is a bit different, she explained, but it’s clear that she means that only with regard to her family’s shopping habits. A lot of her life actually remains the same: She’s still in the farming business, with multiple operations that produce pork, grain, corn and dairy. And she’s still a part of a big family, today the mother of eight children who all love animals and the land.

“I ask them what they want to do in the future and each one of them tells me they want to farm,” she said. “They know no other life. They truly enjoy it.”

While the Dirksens somehow find time to do their own gardening, canning and butchering some of their own meat, Tina says they make two trips to their local Walmart per week. So when the opportunity arose for them to sell milk to Walmart’s new dairy plant in nearby Fort Wayne, they were excited. They would be shipping their milk just a short distance, and by working directly with a retailer, they could oversee more details themselves.

“It totally made sense to me,” she said. “Farming is changing, and the dairy industry as a whole needs more outlets for their milk. This new plant offers that.”

Local farmers like the Dirksen family are critical to Walmart’s entry in to milk processing. Nearly 30 farms across Indiana and Michigan have signed up to provide milk to the 250,000-square-foot state-of-the-art plant, which began construction in 2016 on the heels of the Indiana State Department of Agriculture’s strategy to increase the volume of dairy processing locally. In opening this facility, Walmart joins a majority of other grocery retailers who run their own milk processing operations.

For the Dirksens, doing business in dairy is an investment for the future. Their 8,000-hog pork farm provides the majority of their income, while any profits the dairy farm produces are put back into improving it alone. Tina keeps up with industry innovations and implements those that are beneficial for the cows, the business and the environment.

“Sustainability is accountability,” she said. “If you don’t make a farm that is sustainable, it won’t be very profitable to you. It’s not something that we take lightly.”

The Dirksens care equally about their relationships with the people and the animals who work for them. While Tina’s responsibilities on the farm are mostly administrative, she oversees veterinary care for the cows and has been known to help out her employees by even babysitting their kids once in a while. Her family even spends time with cows on their off hours – they’ve had a pet, a Jersey cow they named Good Golly Molly, for 7 years.

“What I love most about farming is that it provides us the opportunity to do what’s best for our family,” she said. “To us, working with Walmart is an exciting adventure.”

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