Innovation

Checking Your Grocery List, and Getting it Right

People want to save money and time, so it's no wonder online grocery shopping sounds so appealing. Open your browser, click the grocery items you need, and let someone else do the shopping for you – right down to loading them in your trunk, right?

That’s exactly why Walmart will be expanding its online grocery service to nine more new markets this month, such as Columbus, Ohio; Omaha, Nebraska; and Raleigh, North Carolina. But our customers want more than just the ability to click and shop from the comfort of their own homes or workplaces. They want to know the perfect tomato – or better yet, banana or avocado (because those can be especially tricky) – finds its way into their grocery bag every time.

Before we began expanding the service to more markets, we worked tirelessly for quite some time to pilot and modify our online grocery service – and that’s because we’re committed to getting it right every time. The key to how we build a trusting bond with customers rests with our managers and, most importantly, our personal shoppers. We select only the best of the best for this critical role, and each associate undergoes rigorous training.

Selecting great produce and meat is essential. Personal shoppers not only learn the art of selecting these items by look, but also by touch and smell. For example, when a customer selects strawberries, our personal shoppers peek through each side of the carton. Similarly, finding the perfect pineapple or cantaloupe requires extra time – and we make the time. When our personal shoppers are gathering frozen and refrigerated items, they work quickly to select those items and return them to a designated, temperature-controlled holding area to ensure quality is not compromised.

But all the training in the world can’t account for everything. That’s where personal relationships matter.

Our promise to customers is that we’re not just here to gather their groceries. We learn their names.  Over time, we’ll get to know whether they prefer softer or firmer avocados, because we understand that texture makes a difference if you’re adding a slice to a salad or mashing it for guacamole. And as we get to know our customers more, we can begin to know which customers are fans of yellow bananas, and which opt for slightly green for a longer shelf life.

We’re in the business of saving our customers money so they can live better. In our eyes, taking grocery shopping off a customer’s growing to-do list, while ensuring quality and convenience every time – that’s definitely living better.

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Sustainability

Affordable v. Eco-Friendly: You Shouldn’t Have to Choose

Wouldn’t it be great if you could just walk into a store and be confident the items you purchased were produced in a way that had the least amount of impact on the planet?

While that’s not yet a reality for many consumers, Walmart is trying to get there faster.

Last April, Walmart launched Project Gigaton, a project that invites our merchandise suppliers to join us in reducing greenhouse gas emissions in the products they make and the way they make them, taking 1 gigaton (yes, that’s really a word - a billion metric tons) of emissions out of the atmosphere. That’s equal to all the emissions produced from all the homes in California over three years.

Greenhouse gas emissions are compounds that trap heat in the atmosphere and make the earth warmer. When the earth is too warm, it can cause many long-term issues that affect everyday things like the way we grow certain foods and source certain resources.

Not only does Project Gigaton encourage suppliers to remove emissions, it also encourages them to explore ways to improve their products, such as making packaging more recyclable, using less energy, saving customers money and reducing waste.

Taylor Farms is a supplier that makes prepackaged salads and fresh-cut vegetables for our Marketside private brand. With their chopped salads and stir fry kits, they found a way to reduce food waste by using the whole crop, meaning that 100% of the edible veggies get chopped up and nothing is discarded in the production process.

Taylor Farms has been dedicated to the development of new harvesting methods, engineering automated harvesting machines. In comparison to harvesting by hand, the uniformity and consistency of automated harvesting leads to higher yields and shipment of 100% usable products to their processing facilities. In addition to Taylor Farms, we are excited to have a growing number of suppliers joining Project Gigaton, working on things like reducing pesticides and fertilizers needed to grow food, making factories more efficient or using renewable energy like solar or wind turbines.

Walmart also recently announced we’ll further our efforts to reduce chemicals of concern, like formaldehyde and phthalates, from consumable products sold in Walmart and Sam’s Clubs U.S. stores by 10% by 2022, becoming the first U.S. retailer to set a time-bound reduction goal. This applies to items like household cleaners, cosmetics, skincare and infant products, among others.

I’m proud that work like this puts us in the company of other organizations doing great things. Walmart was recently recognized on Fortune’s Change the World list, as one of 50 featured companies making social benefit part of their core business.

No one should have to choose between products they can afford and products that are good for the environment. As more of our suppliers join in our goal to sell products that are good for people and the planet, it will become easier for more families to buy products they know are produced as sustainably as possible.

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Innovation

Walmart Makes Voice Shopping Even More Affordable with New Google Device

“Hey, Google, add baby wipes from Walmart to my cart.”

“Alright, your order history has 500-count Parent’s Choice Fragrance-Free Baby Wipes. I can get it from Walmart on Google Express for $8.97. Should I add that to your cart?”

“Yes.”

In late August, we announced that we’re partnering with Google to offer highly personalized voice shopping. I’m happy to share that we are now live on the platform so customers can shop more than 2 million Walmart items through voice. Today, Google announced the Google Home Mini, a voice-activated speaker that brings hands-free experiences, including shopping, to even more customers.

Everyone should have access to a virtual assistant, especially when it can be a tool to help make shopping more convenient. That’s one of the reasons why we’re excited about the launch of the Google Home Mini. With a price tag of $49, it offers an affordable option for consumers who want to experience how a voice assistant can help them with everyday tasks – from getting answers to hands-free shopping.

We want to make it even easier for customers to experience the convenience of voice shopping. Starting today, any customer who buys a Google Home or Google Home Mini from Walmart will receive up to $25 off* a Walmart order when they link their Walmart account to Google Express. By linking their accounts, customers save time and money by receiving recommendations based on their previous purchases made in Walmart stores and on Walmart.com.

So, what can you do with the time and money you’ll save by shopping Walmart using your Google Home? There’s one way to find out.

“Hey, Google…”

*Available in contiguous United States. Device must be activated between Oct. 4, 2017, and Jan. 15, 2018, to qualify. Coupon expires Jan. 31, 2018. Coupon will be automatically issued after linking account to Walmart.com. Valid only for Walmart orders on Google Express. Only two coupons total per household. Unused coupon amount doesn’t carry over.

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Community

In the Aftermath of a Disaster, Food Banks Help Communities Heal

It’s hard to prepare yourself to visit a community that’s been affected by disaster.

The week after Hurricane Harvey hit, I visited the Houston area to help Feeding America member organization, Houston Food Bank, with relief efforts. Despite learning as much as possible about the hurricane’s impact before I left, I was still shocked by what I saw – the good and bad alike.

Driving around the neighborhoods, I saw entire contents of people’s homes piled curbside. It had all been ruined in the flooding and needed to be discarded. I met several people who told me through tears that they’d lost everything – including Rosalba, a mother who, along with her five children, rode out the storm in a pickup truck, praying for safety as the water rose. The house she had been renting was no longer livable. With nowhere to go, Rosalba and her family had been sleeping in that same truck, parked on the front lawn of what remains of their home. Her landlord said the home would take six to nine months to renovate, so Rosalba was desperately trying to find a place for her family to live in the meantime.

I met Rosalba at a local food pantry that was distributing supplies and food to hundreds of people impacted by Harvey. She and her daughter were there to pick up ready-to-eat meals and toiletries to help them get by. They were extremely grateful for the support in this unexpected time of need.

When I visited The Houston Food Bank, it was overflowing with donations and volunteers. There were boxes upon boxes of donated supplies waiting to be delivered. I was there only five days after the food bank re-opened, and already, more than 5,000 people had been through its doors to volunteer. The community – and country – is truly banding together to help people rebuild.

Feeding America’s network of food banks reaches every county in every corner of our nation—making us uniquely prepared to respond in the event of a disaster. Within hours we are able to quickly deploy trucks and other solutions to help in communities where we already operate. From preparing for disasters before they hit, to responding during the disaster, to supporting families and communities through recovery, we offer food and hope for families as they seek to return to normalcy.

Food banks in Texas have provided essential supplies to people in need, including water, boxes of food and personal hygiene and cleaning items. They’ve also provided support to transitional shelters. Food banks farther away have helped, too, by pitching in to offer product, vehicles and other assistance as needed.

For me, it was humbling to be in Houston – meeting storm survivors and volunteers and seeing firsthand how much of a difference the Feeding America network was really making in people’s lives. It reminded me why I am passionate about the work that we do.

Walmart and the Walmart Foundation have been instrumental in relief efforts. Their commitment of over $37 million for hurricane response over the past few months includes specific contributions to Feeding America and its member food banks to help those affected by Hurricanes Harvey, Irma and Maria. With this support, we’ll be able to help even more food and supplies get to communities in need.

Even with this outpouring of support, there’s still so much more to be done. For thousands of families like Rosalba’s, it will take time to recover. But I’m hopeful that with continued support, everyone who has been impacted will be able to get back on their feet a little sooner.

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U.S. Manufacturing

RedHead Wine is Raising a Glass to Family Traditions

Family traditions can tell us so much about where we come from, and play a big part in who we become and what we bring to the world. I come from a family of winemakers.

My grandparents, Dominic and Michele Sergi, both emigrated from Italy at the age of 14, bringing the tradition of winemaking with them to Lowellville, Ohio. My grandfather started out by buying California grapes from railcars just outside of Youngstown, Ohio, which he used to make wine to share with his friends and family. My father, Frank Sergi, learned the craft from him. Frank and my mother, Ruth, opened a winery and bistro in Youngstown called L’uva Bella (“the beautiful grape” in Italian), and it still successfully serves the community today.

For me, I wanted to create something of my own that would bring people together the same way my family’s winery does. I spent four years at Cornell University learning enology and viticulture, the study of winemaking and grape-growing, and working with our team at L’uva Bella. With a passion for the industry and a technical expertise, I created my own wine label, RedHead Wine. I’ve been very fortunate that I got it right and consumers enjoy its unique blend.

After months of selling it at local stores and regional outlets, I learned first-hand how rewarding sharing something you’ve made yourself can be. I knew I wanted to do more of it. When I heard about Walmart’s U.S. Manufacturing Open Call event, it seemed like the perfect opportunity to put our product on more shelves and on the tables of more people – something that Walmart’s size could help me accomplish.

In June, I presented my RedHead Red Blend to their buyer and was approved to test it in all 150-plus stores in Ohio. As of today, it’s available in 30 stores throughout Ohio and we expect to expand into Michigan stores in early 2018.

As a result, we are expecting additional growth at L’uva Bella winery, with the potential to increase production by almost four times and create new jobs for us in Youngstown.

I’m so grateful this new opportunity allows me to leverage my passion for wine and share our RedHead brand products with even more people. It’s personally fulfilling and rewarding to make a product that contributes to the celebration some of life’s happiest moments and often plays a part in bringing people together.

Growing my business and extending the legacy of my family’s artisan craft is a journey that has opened many doors for me, and I truly can’t wait to see what happens next.

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