Heritage

6 Ways Walmart Made its Mark in Retail History

Today, 95 Walmart associates in Greenbrier, Arkansas, marked an incredible milestone: the grand opening of our 5,000th U.S. location, a Neighborhood Market. Since our first store opening in 1962, associates just like these have not only helped us serve customers all across America – they’ve also driven innovations and accomplishments that have helped us grow. Here’s a look back at a few of the moments they made possible.    

1. Making UPCs … universal. In 1983, we began using Universal Product Codes (aka bar codes) at our checkouts, allowing us to better manage inventory. Today, we’ve taken that technology to a new level through innovations like Savings Catcher, which allows you to use your smartphone to scan the bar code on a Walmart receipt and make sure you’re getting the best price.


2. Driving our own logistics. Walmart’s private fleet and distribution network began with just three tractor-trailers and our founder’s idea to efficiently transport freight. Today, our transportation operation is one of the largest around the globe, with each distribution center using more than 5 miles of conveyor belts to keep products moving to stores – and to you – 24 hours a day.


3. Getting creative with convenience. The first supercenter opened in 1988 in Washington, Missouri, offering one-stop shopping for groceries and general merchandise. Today, we’re using technology to let you shop when and where it’s most convenient, whether it’s stocking up at a Sam’s Club, using our grocery delivery service in Denver or San Francisco, or stopping by a Neighborhood Market location that’s perfect for families on the go.


4. Jobs that work.
In 1980, we had just 276 stores and employed 21,000 associates. Today, we provide the means for building a career to 1.3 million associates in the U.S.  – one great example being our CEO, Doug McMillon, who began his time at Walmart more than 30 years ago as an hourly summer associate in a distribution center. At Walmart, there’s truly no limit to success. 


5. Aiming for the greener good. In 2005, then-Walmart CEO Lee Scott put us on an aggressive course toward environmental sustainability, using the size and scale of our company to set goals in three areas: energy, waste and products. Today, we’ve made progress in all three areas, such as keeping 81% of our global waste out of the landfill and being recognized as the largest on-site green power generator in the U.S. for the third year in a row. What does that mean for you? We’re cutting our energy costs so we can pass those savings back through everyday low prices, all while doing the right thing for the environment. 


6. Moving forward with our $4 plan. In 2006, we introduced our $4 prescription program, which not only drove down the price of hundreds of generic medicines – it influenced the competitive landscape. Today, we’re still offering innovative health and wellness solutions for our customers, such as Care Clinics in select locations, an in-store insurance comparison service, and even working to make healthier food options like fresh produce more affordable and accessible.


From our first store in 1962 to our 5,000th in 2014, everything we do at Walmart and Sam’s Club is focused on our promise of offering everyday low prices on the broadest assortment of products – and making shopping easier and more convenient for our customers. 

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Opportunity

Blue Star Families Helps Unsung Heroes: Military Spouses

When I said, “I do” under a bower of roses to my husband, resplendent in his Marine Corps dress blues, I had no idea that the years ahead would bring the 9/11 terrorist attacks, the long war, many combat deployments and many moves.

I love my husband and found extraordinary meaning in helping to serve my country. Along the way, I also found that the costs can be very high.

Like many military spouses, I moved. I moved and moved again. I’ve lost careers that I cared about – and was good at. These jobs helped support my family while resettling my children and maintaining a home for my husband as he retrained and left again. It’s a lonely place to be. But I wasn’t alone.

Many military spouses deal with additional obstacles like putting the needs of the military above their own career goals. These obstacles can make full-time employment nearly impossible. That’s one of the reasons why a group of military spouses (including myself) got together in 2009 to create Blue Star Families, a national nonprofit dedicated to empowering military families. We want our families to thrive by providing them resources, support and connections to their civilian communities.

According to Blue Star Families’ annual Military Family Lifestyle Survey, most military spouses are not working. More than 75% of military spouses surveyed say that being a military spouse has hurt their career, and more than half of those not employed are actively seeking work. Of the minority of spouses who do work consistently, most earn less than $20,000 a year.

This kind of financial instability hurts military families. We know that dual income military families are able to better participate in their local communities and thrive while they serve. But, unlike their civilian counterparts, most military families face more hardships and uncertainties, because they volunteered to serve.

This is why Blue Star Families applauds Walmart for their new initiative to tackle this challenge affecting our military and their families. Walmart is rolling out their Military Spouse Career Connection. Beginning November 12, 2018, military spouses who apply for a job with Walmart or Sam’s Club will be given preferential hiring status.

Military spouses move so frequently that delays in hiring can mean they are not able to work at all during a duty station. Walmart and Sam’s Club can be a particularly good career path for military spouses, because there’s almost certainly a Walmart store anywhere the military sends families in the United States.

Blue Star Families is also working to solve the problem of military spouse unemployment. One of our major initiatives in this area is Spouseforce, an interactive platform for career-minded military spouses. It works in some ways like a dating app--both employer and employee can identify a possibly compatible match before making any contact.

It’s my hope that our combined efforts will help military families become more financially independent, and that spouses will have greater access to fulfilling, meaningful careers they can take with them wherever the military sends them.

I invite you to learn more about Blue Star Families and join us as a Blue Star Neighbor to show you’re a supporter of military families. When you stand with us, you help us create more opportunities for military families in your neighborhood, across the country and around the world.

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Heritage

The Valentine Love Story Behind the Walmart Brand

Before a fledgling family-run retail chain flourished into what it is today, there was a simple and sweet love story.

On Valentine’s Day in 1943, after serving a year of active duty in the Army, Sam Walton married his wife, Helen, in her hometown of Claremore, Oklahoma.

In his book, “Sam Walton: Made in America,” Sam says on an April night in a bowling alley in Tulsa, Oklahoma, he noticed Helen Robson – his future bride – who just happened to be on a date with another fellow.

After she took her turn and rolled her ball down the alley, she saw Sam with his leg up over the armrest of an old chair, with a smile on his face. She recalls Sam’s greeting as being rather “corny.”

Helen said Sam asked if he had met her somewhere before. It turns out Sam had dated a girl Helen knew in college. Instead of asking for Helen’s number, Sam initially asked Helen for the other young woman’s number. However, according to Helen, soon after that encounter, Helen and Sam started dating.

Both Helen and Sam have said they instantly fell in love with each other. Sam said Helen was “pretty and smart, and educated, ambitious and opinionated and strong-willed – with ideas and plans of her own.” After dating for a little while, by the time Sam was called up by the Army for active duty, he said two things were very clear to him: He knew who he wanted to marry Helen, and knew he wanted to go into retail.

From there, the rest of their story went down in the retail history books. “I always told my mother and dad that I was going to marry someone who had that special energy and drive, that desire to be a success,” Helen said. “I certainly found what I was looking for, but now I laugh sometimes and say maybe I overshot a little.”

To commemorate their anniversary, The Walmart Museum in Bentonville, Arkansas, honors their love every Valentine’s Day with a special flower display.

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Opportunity

Army Principles Helped This Walmart Manager Move Up the Ranks

Elise Hackstall no longer wears an Army uniform. But to this day, the military values she learned in her years of service still inform her identity.

Take, for example, the honor code she learned as a cadet at the U.S. Military Academy: She’s been known to quote it when talking to her 10-year-old daughter about the importance of honesty.

Then there’s a skill she honed as an Army personnel officer: Be direct and constructive, even when the message you’re conveying might be tough to hear.

For Hackstall, commitment, accountability and leadership weren’t abstract principles but essential traits that propelled her through a military career at Fort Knox.

When she joined Walmart, she quickly noticed a cultural overlap. The company's four basic beliefs had plenty in common with the seven Army values she already knew, sharing an emphasis on respect and integrity.

"A lot of it aligned with who I was," Hackstall says, "so that made Walmart a great fit for me."

That was over 10 years ago. Since then, Hackstall has been promoted multiple times. She started as a shift manager in Columbus, Georgia and became store manager at the biggest Walmart Supercenter in her market. That led her to an opportunity to move into human resources management.

Putting in the (Team) Work

Most recently, she moved back to operations as a developmental market manager, training to supervise teams across multiple stores. This position will give her the skills to apply for market manager positions that open up after her training is complete.

The training, along with her previous position as a market human resources manager across stores in four states, has introduced Hackstall to Walmart employees from a variety of backgrounds.

"It's really helped me to have a bigger appreciation of what kind of people make up our business—people from all over the country who help our stores to be successful," she says.

Hackstall's longstanding interest in human resources work extends back to her Army service at Fort Knox, Kentucky, where she was stationed after graduating from West Point. Hackstall served as a personnel officer and continued in human resources positions after transitioning to the Army Reserve in 2008.

She continued to serve as a reserve officer until this past spring, when she left the military to focus on her career with Walmart.

Hiring Heroes

Walmart is committed to recruiting former military members and matching them with jobs that fit their skills. Hackstall points out three skills that veterans often carry into civilian life: communication, commitment and accountability.

Military people know how to come up with a plan, articulate that plan and carry it out. When a store manager needs someone to run point on Black Friday, the biggest retail day of the year, she says, "If there's a veteran in the store, many times that's the person."

Hackstall adds that Walmart helps to create a network for the veterans it recruits. Recently, she talked with someone who was leaving the military and considering coming to Walmart. What advice did she offer?

"Anybody who joins Walmart will quickly realize whether the company is a fit for them or not," she says. "It's fast-paced, you have to be extremely adaptable, and you can't be rigid in your thought process."

"Limitless" Job Opportunities

Hackstall notes that Walmart offers a broad range of roles that might not be obvious to candidates who think mainly of the day-to-day tasks at a store. From medical services to real estate to information systems, Walmart's size creates all kinds of job types.

"There are limitless opportunities with this company," she says. "Whatever you want to do—short of being a brain surgeon or an astronaut—you can do for Walmart."

For Hackstall, spending time in her new role as developmental market manager fits with her long-term plan to gain experience in multiple facets of Walmart's business. When asked about the future, she doesn't hesitate.

"My end goal is to be the head of HR for the company," she says. "Every single position that I've taken has been to make sure that I am putting myself in a place where I can be competitive for that role."

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Community

In the ‘Nick’ of Time, Walmart Driver Helps Hurricane Baby

The week that Hurricane Michael hit Panama City, Florida, Nick Davis, like many other Walmart drivers, chose to forgo his regular trucking route.

With a shower trailer hitched to the back of his truck, he left his home in LaGrange, Georgia, to meet associates and their families at a local motel where they took shelter from damaged homes in the wake of the storm. That’s where he met Lorrainda, her husband, Wilmer, and their newborn son, Luke – a family in search of shelter after being discharged from the hospital and without a home only three days after Luke was born.

“If that was me and my family, I would want help.” Nick said, remembering the moment he saw Luke and his parents. So that’s what he did, along with several other Walmart truck drivers helping on the ground. “I was there at the right time and I wasn’t going to let them go.”

Nick and the team at the Walmart supercenter on Front Beach Road in Panama City Beach gathered last week to give Luke’s parents the baby shower they deserve, complete with one year of free Parent’s Choice diapers. You can see more of their story in the video above.

Editor’s note: Disaster relief remains one of the top priorities for charitable giving from Walmart, the Walmart Foundation and Sam’s Club, with a combined total of over $12 million contributed to hurricane response and relief just this year.

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