Business

Who is Parcel? What This Delivery Company Means to Walmart

The newest member of the Walmart e-commerce family is Parcel, a technology based, same-day and last-mile delivery company specializing in perishable and non-perishable delivery to customers in New York City. They also provide services like scheduled evening delivery and custom text message notifications for high-growth e-commerce companies looking to differentiate their customer experience.

So, what does this all mean for Walmart? We caught up with Nate Faust, senior vice president, Walmart U.S. eCommerce Supply Chain, to find out.

Why acquire a delivery company?

Delivery is increasingly one of the most important elements for today’s online shoppers, as demands for speed, flexibility, and reliability continue to grow. That’s why my team spends a lot of time thinking about ways we can make deliveries faster and more convenient for customers. Parcel is a proven leader in e-commerce package delivery, including taking fresh, frozen and perishable food, the last mile – that is, the last step in the shipping process as products make their way from a fulfillment center to your door.

What are your plans for Parcel?

Parcel has partnerships with several meal kit, grocery and e-commerce companies, and has delivered more than 1 million meals in the past two years. So our immediate plan is for Parcel to continue serving its existing clients and growing its customer base. There’s a lot of upside and I’m excited about the potential there.

But I see even more upside for our own same-day deliveries. Jet has been testing free same-day delivery of certain orders to customers in New York City. We can build upon that and plan to leverage Parcel for last-mile delivery to customers in New York City – including same-day delivery – for both general merchandise as well as fresh and frozen groceries from Walmart and Jet.

Jesse Kaplan, CEO and Founder of Parcel

Can you tell us more about their operations today?

Parcel is a 24/7 operation that delivers packages the same day, overnight and in scheduled two-hour windows. They’ve built a technology platform from the ground up to automate their operations and provide clients and customers with live updates throughout the delivery process. From a warehouse in Brooklyn, Parcel receives packages destined for customers throughout New York City. Using routing algorithms, a fleet of leased trucks, and a professional, employee-based workforce, they’re able to quickly sort and load packages for delivery routes.

How much did Parcel’s New York location factor into the decision to acquire them?

New York City is the top market for both Jet and Walmart.com, and because of the density of the area – along with the proximity of our fulfillment centers – it’s the perfect place for high-impact innovation. Born and bred in New York City, Parcel has developed unique expertise delivering to customers in a distinctly challenging and essential market. This acquisition allows us to continue testing ways to offer fast delivery while lowering our operating costs.

Outside of large metro areas, do you think customers really want same-day delivery?

Customers’ expectations around delivery and what is possible have changed significantly in the past couple of years. Whatever they need and however they’d like it, we aim to provide – including the ability to offer last-minute ordering with same-day delivery service.

And while customers are looking for low prices, we also know they want convenient experiences that make shopping easier. It’s why we’ve focused on creating more options to meet their needs, such as our free two-day shipping to home, our pickup discount and free online grocery pickup service. It’s also the reason we’ve been testing a number of different innovations at Walmart and Jet to further enhance how we serve customers even faster, with programs ranging from associate delivery to in-building and in-fridge delivery with Latch and August Home. We’ll continue to explore more ways to give customers the freedom to choose how, when and where they receive their orders from us.

For additional facts about Walmart's acquisition of Parcel, check out this fact sheet.

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U.S. Manufacturing

Making Your Favorite Jeans Better for the Planet

Almost everyone has a favorite pair of blue jeans. The ones that fit like a glove, your go-to pair for any occasion.

As we know them today, jeans were the invention of Jacob Davis and his friend, Levi Strauss, who patented the pants in 1873. Since then, jeans have become a huge part of American culture, from cowboys to rebels and rock stars, to hipsters and heads of state. They are a fashion statement and a wardrobe staple.

Blue jeans were once America’s most popular export. They are no longer widely manufactured nor dyed in the U.S. and, while blue jean manufacturing has evolved over the years, the indigo dyeing process has not. Most countries still use the same methods established in the early 1920s.

So, why does this matter? While indigo is a natural, non-toxic dye, the chemicals used to make the color stick to cotton fibers are quite harsh, and the process requires thousands of gallons of water to rinse the chemicals out later.

Recently, the Walmart Foundation, through the Walmart U.S. Manufacturing Innovation Fund, supported a project at Texas Tech University where researchers are using a foam indigo dyeing technique on cotton fibers. According to Texas Tech, this method, which uses a frothy foam dye designed to penetrate the entire fiber, eliminates the use of harsh chemicals and reduces water and energy usage by nearly 90%. This innovation could be a game changer for denim manufacturers by lowering costs and reducing environmental impacts.

This project’s potential is just now unfolding. And it’s part of a broader effort to grow local economies, and ultimately, create more jobs in communities across the country.

Watch the innovative foam indigo dyeing process in action and hear from the people at Texas Tech University who helped create it.

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Business

The Baby-Soft Science Behind Parent’s Choice Wipes

New parents have enough on their minds – the price of high-quality, good-for-baby essentials shouldn’t be one of them.

That’s the thought behind our Parent’s Choice cotton baby wipes. They’re made with 99% pharmaceutical-grade purified water and plant-based ingredients, then pass through four levels of filtering and treatment. The result? An ultra-pure wipe that parents can trust to be safe and gentle on sensitive skin – at a great value.

Diaper changes are a time when every child deserves to be clean and comfortable so their skin remains naturally healthy. We trust the Nice Pak factory in Jonesboro, Arkansas, to create the best product possible. They don’t take shortcuts, so moms and dads who use Parent’s Choice cotton wipes can expect excellent care for their baby, every time.

Watch the story behind how Parent’s Choice cotton baby wipes are made.

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Heritage

The Valentine Love Story Behind the Walmart Brand

Before a fledgling family-run retail chain flourished into what it is today, there was a simple and sweet love story.

On Valentine’s Day in 1943, after serving a year of active duty in the Army, Sam Walton married his wife, Helen, in her hometown of Claremore, Oklahoma.

In his book, “Sam Walton: Made in America,” Sam says on an April night in a bowling alley in Tulsa, Oklahoma, he noticed Helen Robson – his future bride – who just happened to be on a date with another fellow.

After she took her turn and rolled her ball down the alley, she saw Sam with his leg up over the armrest of an old chair, with a smile on his face. She recalls Sam’s greeting as being rather “corny.”

Helen said Sam asked if he had met her somewhere before. It turns out Sam had dated a girl Helen knew in college. Instead of asking for Helen’s number, Sam initially asked Helen for the other young woman’s number. However, according to Helen, soon after that encounter, Helen and Sam started dating.

Both Helen and Sam have said they instantly fell in love with each other. Sam said Helen was “pretty and smart, and educated, ambitious and opinionated and strong-willed – with ideas and plans of her own.” After dating for a little while, by the time Sam was called up by the Army for active duty, he said two things were very clear to him: He knew who he wanted to marry Helen, and knew he wanted to go into retail.

From there, the rest of their story went down in the retail history books. “I always told my mother and dad that I was going to marry someone who had that special energy and drive, that desire to be a success,” Helen said. “I certainly found what I was looking for, but now I laugh sometimes and say maybe I overshot a little.”

To commemorate their anniversary, The Walmart Museum in Bentonville, Arkansas, honors their love every Valentine’s Day with a special flower display.

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Innovation

Your Shopping Trip Just Got Easier with This New Store Assistant

Smartphones have become a vital part of our lives, helping to make virtually everything faster and more convenient. No matter what we’re doing these days, relying on our favorite apps is almost second nature.

That’s why we’ve been applying this kind of thinking to shopping, by building tools and features within the Walmart app to save you time on everything from prescription pickups to merchandise returns. But we also know that we can do even more. This week, we’re releasing a handful of new and improved features to the Walmart app that not only help you get in and out of the store quickly, but also help you before you ever leave the house.

All of these new features come together under something else that’s new: a totally re-imagined experience for in-store shopping called Store Assistant. Next time you visit your local store and open the app, you’ll notice that the Walmart app transforms into Store Assistant. All of the tools you need to make shopping fast and easy, such as Walmart Pay, will be right at your fingertips. We’ve also made the product search bar and the scanner easier to find, so you can quickly read reviews, find items in store and double-check prices.

Pretty neat, right? Now, let’s dive into the other new features that are part of Store Assistant:

  1. Smarter, Better Lists: Eighty percent of Walmart customers make a list before coming to the store, so we’ve made list-building within the app more convenient for you – like the ability to enter a custom term like “milk” (in other words, no need to pick an exact item match) and check item stock at your local store. The total cart – plus tax – will now be calculated as you make your list, allowing you to see the cost of your basket before even stepping foot inside the store. Store Assistant makes your list easily accessible, so you can see what aisle the items are located in, as well as cross off and add items as you go.
  2. Improved Store Navigation with Store Maps: We’re creating a map unique to each and every one of our stores – and with over 4,700 of them, this is going to be a real game-changer. These maps will help you find where an item is located, down to the aisle and shelf area. Store Maps is already available for a handful of stores, and we’re rolling it out to the rest of our stores just as fast as we can.
  3. Even More Store Information: You can now easily check whether a store has a department like a Photo Center or Auto Care Center and see department hours and phone numbers. We’ve also taken this a step further by adding other valuable information – such as checking for things like Rug Doctor availability – to make your store shopping even easier.

Of course, these are just the updates we’re launching this week; there’s much more to come. Imagine dropping pins on a store map tied to the location of items on your list, enabling you to plan your route through our stores, or the ability to book services like an oil change in advance. Imagine even smarter lists … maybe so smart that you’ll hardly have to make them!

We’re building a shopping tool unlike any other in retail – and one that makes virtually every element of the store shopping experience faster and more convenient for you. We’re excited about the Walmart app updates we’re launching this week, but we’re even more excited about what’s to come. With the Walmart app, shopping our stores is seamless, easy – and pretty darn cool.

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