Business

One Year Ago, We Welcomed Jet … and the Winners are Our Customers

When the Jet.com deal closed one year ago, many people asked, “Why Jet.com?”

At the time, we’d strengthened our e-commerce capabilities and were looking for the right partner to accelerate our efforts. So while it was a logical question to ask, the answer was really quite simple: Jet was the right partner at the right time. Both Walmart and Jet have a deep commitment to serving customers, and saving them money and time. By coming together, we could do all these things, better.

That’s exactly what we’re doing. In August, we partnered with Google for voice shopping. Earlier in the year, we launched Easy Reorder, a feature in our mobile app that helps customers easily access a list of items they purchase most frequently. We also launched free two-day shipping on millions of items – without a membership fee. And we’ve steadily expanded our merchandise assortment. This time last year, we had just reached 15 million items available on Walmart.com and today that number is 67 million items and rising.

We’ve welcomed other innovative online retailers to the Walmart family, including Bonobos, Hayneedle, Modcloth, Moosejaw and Shoes.com. Each of these acquisitions has helped strengthen our expertise in key product categories, provide an expanded assortment and a way to reach new customers. We’re able to provide these new companies the benefit of Walmart’s scale to lower their operating costs, which allows each to invest in the customer experience and grow the business.

We’re also seeing the power of our stores and e-commerce coming together to serve customers. We’re removing friction from our shopping experience – focused on making it fast, easy and fun for customers. Walmart customers now receive a discount for store pickup rather than home delivery, which we can offer by using our vast supply chain and store network to create efficiencies. With stores located within 10 miles of nearly 90 percent of the U.S. population, it’s convenient for many of our customers, and saves them money.

In addition to 1,000 grocery pickup locations in the U.S., we’re testing associate delivery of Walmart.com orders in a few stores. By the end of the year, we’ll have approximately 100 automated pickup towers in stores across the country, where customers can pick up their orders within a matter of minutes. And we’re excited about the growth we’re seeing across our e-commerce portfolio. One important metric, Gross Merchandise Value, grew 69 percent in the first quarter this year, and was just as robust the next quarter at 67 percent. That’s proof customers are responding.

Marc Lore, who founded Jet, and now leads our U.S. e-commerce efforts, has proven to be the digital embodiment of Walmart. He has a fanatical focus on serving customers and creating the next generation of everyday low prices. It’s energizing how he and Greg Foran, CEO of Walmart U.S., and their teams continue to partner closely to delight customers in new ways across our apps, sites and stores.

I’m excited about how far we’ve come together, and even more excited about what’s ahead. Here’s to another great year of finding more ways to save our customers time and money, and delivering an easy and enjoyable shopping experience.

3 Comments

Innovation

Meet Waymo, Your New Self-Driving Grocery Chauffeur

Think back 10 years ago when shopping online for your groceries seemed like something only the Jetsons did. Today, it’s everywhere. Walmart is leading the way with more than 1,500 locations with hundreds more to come just this year.

Now, think about self-driving cars. They still seem really far off to me … but they aren’t. They’re on roads today, without drivers.

We’re always thinking of ways we can serve our customers now and into the future. And we’re looking at different technology and capabilities that keep customers loving the time-saving, wallet-saving service that is Online Grocery for years to come. So, enter a small pilot project we’re running with Waymo, formerly known as Google’s self-driving car project.

Waymo is a self-driving technology company with a mission to make it safe and easy for everyone to get around – without the need for anyone in the driver’s seat. They’ve safely self-driven over 8 million miles on roads across 25 U.S. cities already. We’re working with them on an online grocery pilot project – limited to a group within Waymo’s 400 daily users known as "early riders"– that will run out of one Walmart store in Chandler, Arizona.

Those in the pilot simply place an Online Grocery Pickup order at walmart.com/grocery. Our personal shoppers get to work meticulously picking customers’ orders based on their pickup times. Waymo does the rest. They transport customers to and from pickup, and all the while, those customers can text, nap, work... you name it.

The purpose of all of this: to learn. While giving customers a unique experience with amazing technology, we’re learning how we can make Walmart Online Grocery Pickup even more convenient. Waymo’s experience, industry leading technology and mission on safety is helping us enter this space in the right way.

We’re excited to see what this pilot and the future hold.

7 Comments

Business

Meet the Mother-Daughter Team Behind the Season’s Happiest Planner

There’s something about fall that feels like a second New Year. With back-to-school season in full swing, we’re all gearing up with new schedules and new goals to carry us through December.

Most of the time, those new goals are a clear signal that it’s time to get organized – and maybe even a little inspired. That’s something mother-daughter duo Terri Gick and Stephanie Fleming have been doing professionally for almost 20 years in their hometown of Fountain Valley, California.

When Terri and Stephanie first launched their brand of scrapbooking accessories, Me & My Big Ideas, it was just a small operation carried out of Stephanie’s own garage.

“At the start, we were just looking to start something new,” Stephanie said. “My mom was in the craft industry for 25 years and had just sold her company, and we both wanted to do something creative and to start a business. We saw that scrapbooking was on the rise and there was a need for a product – fun, decorative stickers – that just wasn’t out there.”

Over the last 20 years, the business has grown from a small, out-of-home venture to a full business operation in a 60,000-square-foot facility. After hiring a designer to develop their first 12 sticker designs, Terri and Stephanie quickly realized the importance of investing in their niche community of women with a dual passion for organization and inspiration, and decided to expand their team.

“Something we’ve done really well – as neither of us is an actual artist – is build an amazing team of designers,” Terri said. “It’s helped us forecast what the contemporary creative woman is doing, and ways in which we’re able to participate in her journey. We ask ourselves, ‘Is there a missing piece in the market we could fill to help that person live creatively?’”

The two have since expanded their product line to include The Happy Planner, a product that’s on our shelves now and through the fall that’s chock-full of customizable calendars to get you organized according to your goals and positive mantras to keep you going when your days get full.

“It’s a product that combines a love for creativity with a need for organization,” Stephanie said. “Our customer base is about 98% female, and as female entrepreneurs, we’ve found that we have the ability to forge an instant connection with them. It’s a real blessing.”

For Stephanie, that engagement with passionate customers has been one of the most rewarding aspects of building her business. She’s become personally invested in the growing community of creative women looking for engaging ways to organize their lives, even speaking to a convention of 1,300 women looking to connect.

“Through our business, we haven’t stopped at making a product or even just a brand – we’re able to become a part of the culture and connect with some really amazing women with similar interests. And that’s really special.”

1 Comment

Life

Video: How This Special Olympian Found Her Power

Elizabeth "Liz" Hubert, 22, is a seasoned competitor.

She got into powerlifting about eight years ago. Since then, she’s competed at state, national and world events with the Special Olympics. Most recently, she represented Oklahoma at the 2018 Special Olympics USA Games held July 1-6 in Seattle.

When Liz isn’t training, she works in the bakery at the Catoosa, Oklahoma, supercenter. She was one of at least 14 associates who participated in the games this year. Her fellow Walmart Special Olympians ranged in age from 21 to 51 and competed in a variety of events, including softball, bowling, shot put and running.

Liz competed for four golds this year in deadlift, squat, bench press and overall combined. It was a weighty goal – she can lift more than 200 pounds in the deadlift alone.

Watch below to follow Liz on her 2018 Special Olympics journey.

1 Comment

Innovation

More Than a Store: The Tech Bringing You Even More Items

I can’t count how many times I’ve started to shop on my phone or in an app, then moved over to my laptop so I could see everything better.

Shopping on a phone is super convenient, but sometimes that small screen doesn’t give me the in-depth detail I need for certain types of purchases.

Turns out, a lot of customers do that, too. “Our electronics department associates noticed that customers were using store display laptops and tablets to purchase from Walmart.com,” Nicole Clendeninn, a senior project manager of merchant technology at Walmart Labs, recalled. Just like me, they wanted to use something bigger than a phone screen to shop. Others used the store displays because they didn’t have a smart device with them. From these simple observations, came an even simpler idea: Walmart.com in-store kiosks.

The solution launched in just five stores almost a year ago and has since grown to 50 locations. Each of these stores has 1-2 kiosks, usually near customer service or the electronics department. The kiosks allow customers to shop all products on Walmart.com (minus Marketplace items), pay how they want – even cash, if they like – and ship it to store or their home.

Nicole’s team didn’t stop there. They used this same technology to enable associates to help customers make online purchases from anywhere in the store. Associates already use a handheld device for their daily tasks, so Nicole’s team added a new app that allows them to assist customers with Walmart.com merchandise on the spot.

Let’s say you’re looking for a laptop. With this new app, an associate can pull up reviews on his or her handheld device so you can see which one has the best reviews. Once you’ve made your choice, that associate can check you out right there or take you to a kiosk to let you pay without a card. Same thing goes if you can’t find what you’re looking for in the store – they can help you find it online, show you the reviews and help you check out.

Not every store will get a kiosk, but the team is working to get the associate-facing app on all their handheld devices.

Watch this video to see how the kiosk came to life.

5 Comments