Business

A Behind-the-Scenes Look at How Walmart Delivers

Since the 1960s, the ability to replenish stores and clubs quickly and efficiently has been a key contributor to Walmart’s success. But have you ever wondered how the products you buy get there in the first place? Or how your online order gets from fulfillment to your door - fast? Here’s a look inside how it all happens.

Humble beginnings. Walmart’s distribution network began in a rented garage in the 1960s. The first distribution center opened in 1970, and is now used as office space as part of the company’s Home Office in Bentonville, Ark.


Size and scale. Our distribution and transportation operation is one of the largest in the world, serving stores, clubs and direct delivery to customers with 163 distribution centers. Walmart Logistics is made up of 93,000 associates, including 7,900 drivers. 


Anything but average. An average facility serves 90-100 stores within a 200-mile radius. A regional distribution center can have up to 12 miles of conveyor belts capable of moving hundreds of thousands of cases through the center each day. Many of the facilities provide a unique merchandise assortment for specific stores; for example, a Walmart grocery distribution center is equipped to house up to 4 million bananas at one time.


Always prepared. Walmart has six disaster distribution centers strategically located across the country. They're stocked with relief supplies needed to assist communities with recovery.


Miles to go. Collectively, Walmart’s fleet drivers log approximately 700 million miles per year. The average Walmart truck driver logs more than 100,000 miles annually – the equivalent of about four trips around the world! And they work with safety in mind: The fleet has been named the “Safest Fleet” of its kind 12 out of the last 16 years.


Efficient design. In 2005, Walmart committed to a momentous goal: doubling the efficiency of our fleet by the end of 2015. By working with our associates to establish more efficient techniques for loading, routing and driving, as well as through collaboration with tractor trailer manufacturers on new technologies, we achieved this goal. With new efficiencies, our year-end results were a 102.2% improvement over our 2005 baseline, with associated savings of nearly $1 billion annually.


Cleaner energy. Walmart U.S. operates the largest fleet of forklifts powered by hydrogen in the world. Twenty percent – approximately 4,200 forklifts – has been converted. Not only do hydrogen fuel cells provide consistent power to the forklift, which increases productivity, they also have a five-year life cycle. In comparison, Walmart was replacing 1,800 large lead acid batteries each year before converting to hydrogen.


The future of e-commerce is now. For online orders, we’re using new and existing assets to reach customers faster and more efficiently. In the last 18 months, Walmart built seven new online fulfillment centers strategically located across the U.S. that give us efficient access to 95% of U.S. customers in two days or faster. These new centers combine with our more than 4,600 stores that serve as pickup locations for online orders,  store distribution centers and our world-class transportation fleet to get the company closer to customers. And, the @WalmartLabs team out in Silicon Valley crunches billions of variables and developed algorithms that determine from where an order should ship based on a customer's location.


Testing for the future. We’re always looking at how emerging technology can enhance our supply chain. Last year, we started a special team to help us do that. Some of the technology we’re looking at includes augmented reality, virtual reality, micro-warehouses, hyperlocal distribution centers and drones.

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Innovation

More Than a Store: The Tech Bringing You Even More Items

I can’t count how many times I’ve started to shop on my phone or in an app, then moved over to my laptop so I could see everything better.

Shopping on a phone is super convenient, but sometimes that small screen doesn’t give me the in-depth detail I need for certain types of purchases.

Turns out, a lot of customers do that, too. “Our electronics department associates noticed that customers were using store display laptops and tablets to purchase from Walmart.com,” Nicole Clendeninn, a senior project manager of merchant technology at Walmart Labs, recalled. Just like me, they wanted to use something bigger than a phone screen to shop. Others used the store displays because they didn’t have a smart device with them. From these simple observations, came an even simpler idea: Walmart.com in-store kiosks.

The solution launched in just five stores almost a year ago and has since grown to 50 locations. Each of these stores has 1-2 kiosks, usually near customer service or the electronics department. The kiosks allow customers to shop all products on Walmart.com (minus Marketplace items), pay how they want – even cash, if they like – and ship it to store or their home.

Nicole’s team didn’t stop there. They used this same technology to enable associates to help customers make online purchases from anywhere in the store. Associates already use a handheld device for their daily tasks, so Nicole’s team added a new app that allows them to assist customers with Walmart.com merchandise on the spot.

Let’s say you’re looking for a laptop. With this new app, an associate can pull up reviews on his or her handheld device so you can see which one has the best reviews. Once you’ve made your choice, that associate can check you out right there or take you to a kiosk to let you pay without a card. Same thing goes if you can’t find what you’re looking for in the store – they can help you find it online, show you the reviews and help you check out.

Not every store will get a kiosk, but the team is working to get the associate-facing app on all their handheld devices.

Watch this video to see how the kiosk came to life.

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Business

These Back-to-School Tools Add Up to Easier Shopping

Going back to school with confidence is as easy as 1, 2, 3 … 4.

Whether you’re shopping for a kindergartner or a college student, Walmart is making it easier than ever to get all the supplies you need in-store and online with a variety of new tools and products.

The best part: You don’t have to sacrifice style for convenience or saving money. Around 25% of our school supply assortment is new this year, and you’ll find these on-trend items offered at our everyday low prices.

Study the graphic below on some of the ways we can help you ace back-to-school shopping.


*Free two-day shipping is available on orders over $35 without a membership fee.

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Community

An Amazing Way to Add STEAM to Girls’ Career Dreams

It might just be that I am a mom of three children (ages 8, 4 and 2) who is always looking for fun yet affordable things to do, but I am noticing more and more hands-on learning opportunities such as “maker spaces” popping up in schools and institutions throughout the country.

Northwest Arkansas is no different. It's exciting to see so many STEAM – an acronym for science, technology, engineering, art and mathematics – concepts embodied in current popular culture, inspiring confidence in young women in particular.

Learning becomes deeper and longer lasting when it involves creativity, discovery and community. That’s why I’m so excited to help support Walmart and the Walmart Foundation in their giving efforts. Through my job as a senior grant manager for the Walmart Foundation, I get to be part of helping organizations like the Scott Family Amazeum, who are working to break down the intimidation factors of STEAM in hopes of inspiring the next generation of engineers, coders, scientists and beyond.

Just this last month, at the Walmart NW Arkansas Championship, Proctor & Gamble and Walmart joined the Amazeum and other local organizations to host the first Always Live #LikeAGirl STEAM Day for 100 young girls from the region, who were encouraged to explore STEAM careers.

But let me share a little bit more about the impact STEAM education is having on my own daughter, Kenzy. This past spring, like many children in Northwest Arkansas, she and her 2nd grade class attended an Amazeum Unfield Trip, which is a program supported by a $1 million grant over three years from the Walmart Foundation to fund admission for students in Benton and Washington counties.

This wasn’t your traditional school museum visit, but rather a hands-on learning experience for both the students and teachers, inspiring curiosity and discovery at every turn. Kenzy loved exploring the world of water at the Nature Valley Water Amazements, but being able to create something uniquely her own in the 3M Tinkering Hub renewed her interest in her school’s afterschool coding club. Who knows? It might have even ignited a lifelong interest in a STEAM career.

Innovation is all around us and sometimes it takes us slowing down to see it or be inspired by it. Watching my kids discover has encouraged me to incorporate more STEAM into my own lifelong learning. STEAM education develops life skills like logical reasoning, collaboration, creativity and communication while building character traits like confidence, self-esteem, imagination, persistence and motivation. These are the very life skills and character traits I am seeing my daughter develop through her interactions with STEAM education.

Without creativity, the world would be a lot less interesting, and without the curiosity to discover, we wouldn’t push ourselves a little more or strive for the impossible. In a world being transformed by innovation, I’m grateful for my kids who are a constant reminder for me to not be afraid to embrace my own creativity, be a little more willing to go down the journey of discovery but most importantly to foster community with those around me.

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Life

#IShannanYou: The Associate Love Story That Has Netflix Viewers Swooning

It’s a classic love story: Boy meets girl, falls madly in love and proposes to her in front of millions on one of 2018’s most popular Netflix shows.

Okay, so that’s probably not how it happens for most of us. But, for William and Shannan Mahnken, it’s all part of their real-life love story that started five years ago after they met at a Walmart assistant store manager training session in Woodstock, Georgia.

The Netflix reality show reboot, “Queer Eye,” has taken pop culture by storm. The show’s “Fab Five” – Jonathan, Karamo, Tan, Antoni and Bobby – have won over viewers’ hearts across America by taking the show beyond its basic premise and diving into conversations about identity and self-confidence that inspire viewers and participants alike.

Before Shannan submitted William to be one of the makeover contestants on the show’s second season, the grocery department manager was a shy aspiring actor and screenwriter who named ’90s sitcom character Frasier Crane as his style icon. In his own words, “I was hiding behind my beard and all that hair.”

It’s not always easy to embrace your full self or wear your heart on your sleeve, but despite William’s reserved personality, he had a great time on set. “The guys are all so great,” William said. “They just walk up to you like they’ve been friends with you forever. I felt so comfortable.”

Bonding with the Fab Five even helped William feel comfortable enough to seek their help in planning his proposal to Shannan. He set to work with Karamo, the “Queer Eye” culture consultant, to craft a grand proposal that would sweep her off her feet.

“I was trying to think of a word that meant more than love,” said William, “and eventually I realized that there was no single word or phrase that could describe how I feel about Shannan. I decided that the only way I could describe it was with her name.”

That’s right. William invented a new way to say, “I love you” – and he did it using his future bride’s name. “I Shannan you.” If you haven’t seen the episode yet, I highly suggest grabbing a box of tissues beforehand.

Last month, William and Shannan finally tied the knot in a small sunrise ceremony on the beaches of Amelia Island in Florida. Since the show aired, the lovebirds say that although married life is a little different, the couple have stayed pretty true to who they are. They now work together as department managers at the same Walmart store in Cornelia, Georgia, and William continues to create short films and act when he can.

So, what was the biggest lesson he learned on the show?

“Confidence is a big one,” he said. “I learned how to open up to people. I don’t feel hidden anymore; I feel like I can open up to people about who I am. If I feel myself reverting back into that old pattern, I remember something that Tan said to me: ‘You’re not doing this for yourself, you’re doing it for her – the person you love.’ I think about that and it inspires me to be the best version of myself.”

Photos courtesy of Netflix.

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