Heritage

Then and Now: 1984 vs. 2014

Walmart CEO Doug McMillon's first Shareholders experience was in 1984. It was his first day at Walmart and although he was hired to pick orders and load trailers, he helped decorate the high school gym where the big event took place. A lot has changed since then, both with the Shareholders meeting and with our company. Take a look at how the business has grown — from Doug's early days in the warehouse to taking the Shareholders stage as CEO.

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U.S. Manufacturing

A Simple Sponge, and My Second Chance

I’ll never forget the day in 2003 when everything went red. I was in my 30s, watching television with a friend in my living room when it happened. Three surgeries and several weeks later, I was declared legally blind.

While it happened quickly, it wasn’t completely unexpected. I had been diagnosed with diabetes back in Jamaica and couldn't afford the proper medication, which led to my vision loss. So I found myself trying to navigate life without the benefit of eyesight and, soon, without my husband, who left me. It was just my daughter and me. Years later, I moved to New York City in search of opportunity, but questioned whether I'd made the right decision after going unemployed for more than three years. That changed when I found National Industries for the Blind.

Pauline Doling at Sewing Machine

Statistics show more than 70% of the more than 4 million legally blind adults in the U.S. are not employed. As the nation’s largest employment resource for people who are blind, NIB is working to change those statistics, and my story is one example. Eight years ago, I discovered New York City Industries for the Blind, which later became Alphapointe, one of NIB’s associated nonprofit agencies. I began manufacturing SKILCRAFT® Speedy Scrubber sponges at Alphapointe’s facility in Brooklyn. And I’ve been counting my blessings ever since.

All of a sudden, I had a steady income. I wasn’t wondering how I was going to pay my bills and support my daughter. I take great pride in operating my sewing machine on the manufacturing line because I know the military and government customers who use our product depend on us for quality. In May, we were excited when our sponges began hitting the shelves of select Walmart stores throughout the Northeast as part of the retailer’s commitment to U.S. manufacturing. I’m part of a team with more than 100 employees, each one legally blind, just like me.

Man at Sewing Machine

NIB and Alphapointe believed in me, and that’s the second chance I was looking for. I’m confident again and I have a support system around me. I’ve made friends for a lifetime – friends I go out to dinner with and hang out with on the weekends. I even met the love of my life, Ronnie McNeil, here. We were married earlier this month, which kind of completes my dream come true.

For more than 76 years, NIB has created jobs for people who are blind through the sale of thousands of SKILCRAFT products. The Speedy Scrubber sponges are manufactured by people who are blind working at Alphapointe – one of 95 nonprofit agencies associated with NIB – in its Brooklyn facility. 

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Heritage

6 Walmart Artifacts to See at the Smithsonian

The beginning of July is always a great time to reflect back on Walmart history. After all, it was July 2, 1962, when Sam Walton opened his very first Walmart discount store in Rogers, Arkansas.

This year, the Smithsonian has a special birthday present for Walmart: Inclusion in the American Enterprise exhibit at the National Museum of American History in Washington, D.C. Open July 1, the exhibition “chronicles the tumultuous interaction of capitalism and democracy that resulted in the continual remaking of American business – and American life.”    

The exhibition is an 8,000-square-foot space “focused on the role of business and innovation from the mid-1700s to the present.”  So if you’re heading to our nation’s capital this summer, take a look at where our country’s curators see Walmart’s place in American history.

Photo of the entrance to the Smithsonian Exhibition featuring Sam Walton and Walmart

Before you visit, here are a few things to know:

1.     Sam’s Walton’s Cap
This iconic piece of headgear is now on display in the Smithsonian. According to Peter Liebhold, Chair and Curator, Division of Work and Industry, if an artifact is in the Smithsonian archives, it’s officially in America’s collective memory. Of the more than 3 million artifacts in the archives, only about 1% are ever on display at one time. Sam’s cap is part of that 1%.

One other identical cap that’s been confirmed to have been worn by Sam in his final days is located in his office, on display at The Walmart Museum. Rob Walton donned it at Walmart’s shareholders meeting last month.

2.     Photo of Sam
The photo of Sam Walton that accompanies the display of Sam’s trucker ball cap is one that had been selected by associates in a Walmart World poll to be their favorite. While in the photo he’s not wearing the hat that’s on display, it was selected because of the disarming warmth the photo exudes.

Photo of Sam Walton on display at Smithsonian Exhibit

3.     Rosalind Brewer, “Game Changer”
Also part of the American Enterprise exhibit is a video of Sam’s Club CEO Rosalind Brewer. In this particular display, visitors select from a gallery of business leaders that the Smithsonian’s curators deem “Game Changers.” For good reason, Roz Brewer is included in the gallery, having been recognized repeatedly as one of the world’s most influential businesspersons.

Ros Brewer image featured at Smithsonian exhibit

4.     Valeda Snyder
Walmart’s very first 50-year associate is featured in a timeline along with other retail and industry employees out there on the front lines. Sadly, Valeda passed away in 2012 in her hometown of Lebanon, Missouri, before her inclusion in the Smithsonian.

Former CEO Mike Duke on stage with 50-year associate Valeda Snyder

5.     Save money. Live better.
In its section on marketing and advertising, the American Enterprise exhibit includes the best-known and most important taglines and slogans in the history of the industry. Of all of them, SMLB stands out because of its simplicity and its origin: Sam Walton.

"Save Money. Live Better" slogan on display at the Smithsonian

6.     Walmart Organic Produce
In the “Green Business” section of the exhibit, a colorful and vibrant photo of organic produce is on display as part of the story of the greening of American grocery.

Photo of Walmart Organic Produce at Smithsonian Exhibit

Can’t make it this summer? No worries. American Enterprise is a permanent exhibition set to be open to the public for at least the next 20 years.     

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Innovation

In the Baby Department, a Mom’s Work is Never Done

Have you ever heard of tooth wipes? If you’ve never brought home a baby, then probably not – unless you’ve shopped for a gift for a first-time mom and noticed such a lesser-known item on her gift registry.

New parents tend to over-prepare because they’re nervous to get everything right. I know this firsthand because two years ago, I had my first son. And I thought I needed every possible item to take care of him – including tooth wipes.

So many of us are familiar with this feeling, and for me, it’s a life experience that translates well to my day job overseeing baby merchandise at Walmart. My team takes care of people in the happiest, but also the most stressful time of their lives. We’re constantly asking ourselves, how can we make that easier? One key – but coincidental – way is that many of the associates on the baby team have intuition from parenting babies and young children themselves.

Diana Marshall with Son

These perspectives have helped us make simple, but important changes to our assortment – like ensuring our customers can find popular brands like Britax and Plum Organics, and launching Urbini exclusively at Walmart. (It also applies to items like tooth wipes. When I needed them two years ago, Walmart didn’t carry them. Now we do, and they are even assembled in the U.S.!) Our parenting experience has also given us ideas to take to our suppliers that address important concerns, like a car seat with technology that alerts you when your child is still in the back seat if the ignition is switched off.

Talking to our customers, we see our personal insights proven right in many different scenarios. First-time moms like me want everything perfect and brand-name, while second-time moms tend to focus on just getting through the day. Second-time moms also concentrate more on functionality, which applies to their shopping experience, too. They’ve reduced the places they shop from a handful to only a couple, meaning convenience is important. That’s one reason we’ve expanded our assortment not just in-store but also online, and we’ve recently updated our baby registry to be easily accessible with the Walmart mobile app. I love now being able to shop for friends using my phone whether I’m in the store or in transit somewhere.

Smart Phone showing Gift and Baby Registry App

Research has shown my team that the needs of moms globally are really the same: They all want the very best for their children. I love that we’re able to provide that not just from business experience, but from personal experience, too. We’re able to learn about products and what works well, and then influence that for other parents. Just a few months ago, I took home all the diapers Walmart carries to try on my son and then gave feedback to our suppliers on quality. It helps to be so close to the category to be able to improve our assortment and customer experience.

It’s an intriguing circle, how many of my team members’ jobs influence our parenting and how being parents influences our jobs. Whether it’s updating our mobile registry, adding distinct items like tooth wipes, or ensuring we carry great private-label options like the Parent’s Choice training pants we just launched in partnership with Dreamworks, we’re working hard to make the hardest job in the world – parenting – a little easier.

You can read more about Walmart’s expanded assortment of baby products and services here.    

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Community

Once Hungry, Lisa’s Family is Now Hungry to Help

I first met Lisa as she walked into the YMCA of Greater Rochester with her youngest child still in a stroller, and her preschooler toddling along. For Lisa, planning three meals for her family every day was something that she could not afford as a single mother of three.

Fresh fruits and vegetables – a staple in a healthy diet for growing kids – were an expensive luxury. Toward the end of every month, she was left worried and afraid that she wouldn’t be able to put any food on the table. 

Unfortunately, Lisa’s story is not unique. In Monroe County, New York, there are over 100,000 people living with food insecurity. In addition, only one in six low-income children nationwide who relied on free and reduced school lunches participated in a summer nutrition program last year, according to the Food Research and Action Center.

Lisa and her girls started coming to the YMCA of Greater Rochester in 2013, where we were able to offer a solution to her family. We provide local children free access to nutritious meals during the day including breakfast, lunch and healthy snacks. For moms like Lisa, it’s a tremendous relief as they no longer have to worry about where their kids’ next meals are coming from.

Lisa with children at Rochester YMCA
Our facility is one of many YMCAs in 2,300 communities nationwide benefitting from a $5.3 million national grant from the Walmart Foundation that enabled the expansion of yearlong food programs. This grant is part of a group of grants made by the Walmart Foundation, totaling $15.5 million, to support free meal and nutrition programs. These grants mean so much to so many families this time of year, as children are out of school and without access to school meals and the daily routines they count on.

Today, things are improving for Lisa and her family. She graduated from college with honors this May and already has a job as a pharmacy tech at a local hospital. She credits our YMCA program with giving her the support and peace of mind that she needed while finishing her degree. Lisa now is also able to give back. Many times, I’ve seen Lisa and her daughters bring clothing to our facility in the hopes that other families will benefit.

Lisa and her girls still come to the YMCA each morning, and I talk to her about her plans for her daughters, who she says will grow up to change the world. I bet that dream will come true.    

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