Health & Wellness

Making Organic Foods a Reality For All

We spend a lot of time talking to our customers. They tell us that one of the challenges they face is feeding their families on a budget. And when it comes to purchasing organic options, cost is often one of the biggest barriers. At the same time, there’s a shift happening at the dinner table. Interest in food that is organic is growing.

At Walmart, our perspective on this consumer demand is simple: we don’t think that people who want to eat organic should have to pay more for their food. That’s why we’re proud to announce the launch of Wild Oats, a line of organic foods to be sold at Walmart stores, without the price premium typically associated with these products.

Beginning this month, we’re rolling out approximately 100 different items – foods like organic pasta sauce, spices, chicken broth, canned beans, salsa and other grocery products.  With the introduction of Wild Oats, we estimate customers who purchase organic items at Walmart can save nearly 25% or more on their grocery bill when compared to other organic products on our shelves.*

While you may not think of Walmart as a destination for organic groceries, we are.  We offer more than 1,600 organic grocery items including produce, dairy products like milk and yogurt, and national branded packaged goods. Organic food is also becoming more popular among our customers. Internal research found that 91% of our shoppers would purchase affordable organic products in our stores.

This is why we're using our scale to deliver quality, organic groceries to our customers for less. When we do this, it’s a win, win, win -- for our customers, our suppliers and our company. Our customers can trust that they will save money at Walmart, our suppliers can count on us for the demand and we are able to offer innovative new products. 

This isn’t about telling our customers what to eat, nor is it an endorsement of certain foods. It’s about leveraging our scale to provide access to the choices that currently elude too many families in our country. It’s just one more way we’re helping our customers save money so they can live better. 

Editor’s Note:  Savings claim is based on item price comparisons (per ounce) of 26 nationally branded organic products available at Walmart stores. Research was conducted in April 2014. 

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Business

Offering Customers More at the Door

Of all the aspects that make up a great shopping experience, there’s one that sets the tone right away: The first few steps inside the door.

We’ve been working to welcome customers to an improved Walmart for some time now, and of the countless details we’ve taken a look at, a key piece has been better utilizing an important role – our greeters. Last year, we launched a pilot program that in many stores, moved our greeters from action alley back to the front door, and in others, introduced a brand-new position: customer host, an associate who greets customers, but also checks receipts where appropriate, assists with returns and helps keep entrances clean and safe.

The reaction was positive. In stores with the new customer host role, customers said they liked easily spotting someone to go to for help and advice. Part of this is because our customer host stands out by wearing a yellow vest.

This pilot program was successful so we’ll begin rolling out these changes to all of our U.S. stores by mid-summer.

We know a one-size-fits-all-approach to our door coverage won’t work for our more than 5,000 stores. To help ensure each store has the coverage it needs, we’re using data on safety, security and shrink risks to guide us on  how best to staff our entrances. Where our data tells us the risk is higher, we’ll add the new customer host. We expect to fill about 9,000 of these new hourly positions that are specially trained to both welcome customers as soon as they walk in and also help deter would-be shoplifters.

Greeters are a big part of our company and culture, and that’s why in the majority of our U.S. stores we will continue to rely on them to be the helpful first face customers see. In stores where we alternatively have customer hosts, we’re giving our current greeters the ability to apply for these new roles, other positions at their store or Walmart locations nearby. During the pilot phase, more than 80% of the affected associates were able to find new positions – including many promotions. For those who didn’t choose to stay, we offered severance pay, which we continue to offer as we move this program nationwide.

Providing customers with an excellent first impression is part of Walmart’s broader strategy to ensure simpler, more convenient shopping.  Focusing more on our greeters is one of a whole host of details we’re looking at – it just happens to be a very visible one.

While the number of stores in the pilot phase of this program was too small for us to glean exhaustive data, we’re confident that taking it to a larger group of stores will continue to support the progress we’re making in customer experience.

And knowing that our customers are truly feeling the difference? That’s the kind of first impression we’re working hard to turn into a lasting one.

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Health & Wellness

Walmart Associate Conquers North Pole Marathon

Some people will go a long way to support charity. For Dorn Wenninger, vice president of global food sourcing for Walmart U.S., not even the North Pole is too far.

Dorn was one of 56 runners from 21 countries who participated in the 14th annual North Pole Marathon on April 9. Dubbed the “World’s Coolest Marathon,” the 26.2-mile race not only challenges endurance athletes with its snow-covered, icy terrain and bone-chilling weather, it also supports a variety of worthy causes with hundreds of thousands of dollars raised each year.

Crossing the finish line after five hours and 17 minutes, Dorn captured first place and secured his spot in an exclusive group of 428 people worldwide who have completed the marathon since 2002.

This year’s competitors ran to raise money for a variety of causes worldwide. Dorn, who has been with Walmart almost six years, serves on the boards of two nonprofit organizations: Cobblestone Farm in Northwest Arkansas and Amigos de las Americas. He will continue to raise money for Cobblestone Farm, which produces organic produce that is then donated to local food banks.

“I’m passionate about healthy eating, farming and produce,” he said.

His passion also extends to running. In January, he participated in a marathon in Trinidad and Tobago, where the temperature was 130 degrees warmer than the lowest temperature he experienced while at the North Pole.

Knowing that running on snow and ice would be different, he trained for the North Pole event on dirt and gravel trails. But the terrain wasn’t his only concern. With temperatures between -25 and -43 degrees Fahrenheit, his respiration froze and built up on his face mask. He used three different masks throughout the five-hour run and ended up with early signs of frost bite on his nose.

His North Pole adventure was supposed to last one and half days, but a crack in the runway prevented Dorn from flying out for three days. Despite the delay, he said the trip was an amazing experience.

Running is a great way to deal with stress, he said – even on 6 feet of ice floating on 14,000 feet of Arctic Ocean. It also can have a positive impact on other areas of life, from personal to business.

“Achieving the seemingly impossible helps demonstrate that almost anything is possible, even when others don’t believe it is,” he said. “Determination, focus and persistence go a long way in achieving goals.”

Dorn never imagined he’d win the North Pole race, but with that victory in hand, he now has his eye on a few other challenges just as difficult – or more so.

“It's incredible what people are capable of when they put their mind to it,” he said. “The thought of running a marathon at the North Pole sounds so extreme that it's virtually unbelievable. I welcomed the challenge of proving, to myself, that it is possible.”

Photos courtesy of North Pole Marathon.

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Opportunity

The Family Tree That Flourished at Walmart

When I applied for a part-time job at Walmart 22 years ago, it was to earn a little extra money for the holidays. It really was as simple as that – or so I thought.

I quickly came to love the people I was surrounded by. Walmart was new to California at the time, so I didn't know a lot about the company. But what I did know was that the people I worked with at my store in Anaheim made it fun. They were like family and that mattered to me.

What began as an opportunity to earn a few extra bucks during the holidays immediately became a full-time job. As I continued to grow my career, my kids grew up with Walmart. They would always stop by after school, so everyone got to know them. The store manager even nicknamed my son, Anthony, the “Tuna Helper,” because he once vowed to help us sell every box of Tuna Helper on the shelves.

Fast-forward more than two decades, and Anthony has gone from Tuna Helper to holding the keys of a supercenter in Irvine. My heart swelled late last year, when Anthony was named manager of his very own store, because he has lived and breathed Walmart since he was a kid. He began as a photo lab associate while attending college and – after a few years away from the company – returned to serve as department manager, assistant manager, co-manager and more at a variety of stores.

But Anthony’s success is just the beginning of our family’s story.

When my brother-in-law lost his job of 30 years, he became a hardware department manager at a supercenter in La Habra. My daughter works as a pharmacy tech in La Habra, and my youngest, Aerin, could very well follow in our footsteps. Even I have to admit that all this could seem a bit made up, but the story that takes the cake is the fact Walmart set the stage for Anthony to meet his future wife and start a family of his own.

I’ll never forget the day Anthony – then a photo lab associate – told me he had a crush on a girl working in the shoe department. So, after talking with Heather’s mom, who also worked at the store, I decided to take a spin by to meet her. We struck up a conversation – and I may or may not have urged her to check out the young man in the photo lab. Several years later, Anthony and Heather are happily married Walmart associates, with two beautiful children.

It really doesn't get any better than that. From day one, Walmart has provided my family and I with much more than jobs. It’s where we’ve found opportunities to grow individually and together. It’s where we continue to make memories we wouldn't trade for anything.

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Innovation

How Lab 415-C is Changing the Way Customers Shop

Technology is changing the way people live.

At Walmart’s Lab 415-C, we look for disruptive, innovative technology that has the potential to change the way people shop. But not just change that part of their lives – make it better.

From augmented reality to robotics, our team discovers and tests emerging technology that powers the shopping experience our customers want. In fact, we’re even named after an early innovation in Walmart’s heritage: Sam Walton’s 415-C airplane, which he used to scout real estate from the sky (a business-growth tactic that was unheard of in the 1950s).

How do we bring these innovations to our customers and associates? It starts with research. You wouldn’t buy a car without researching its capabilities, safety and reliability, right? We research between 700-750 technologies a year and make sure we know the technology’s maturity, use cases, comparisons and how it can improve shopping for customers. We look at everything from technology that helps associates run stores more efficiently to capabilities in the internet of things (connected devices that communicate without human interaction, such as a smart thermostat).

But what good is research if it isn’t shared with others? That’s where our showcasing team comes in. More than 5,000 people come through Lab 415-C each year. Our showcasing team helps plan discussions, brainstorms and events within Walmart and the greater entrepreneurial and academic community to accelerate how we find innovative technology.

Testing technologies for how they’ll work within Walmart is another aspect of Lab 415-C’s capabilities. We’ve tested technologies internationally, at local stores and within our lab at Walmart’s headquarters in Bentonville, Arkansas. Failing fast is key, so we don’t see failure as a roadblock; we see it as a way to finesse the solution to fit Walmart’s needs.

An important way we find solutions that fit our customers’ needs is by sourcing innovations from technology suppliers. This October, we are doing that in a big way through our Technology Innovation Open Call, an event where our leaders will meet with companies creating the latest technology for retail, logistics, big data, security and social media.  

Our open call event is a great opportunity for companies to pitch their innovations to the largest retailer in the world. I can’t wait to see what ideas and inventions we’ll discover! Together we will transform the shopping experience.

Submission deadline for potential selection in the Technology Innovation Open Call is July 22, 2016, or the first 250 submissions. For details and an application, click here.

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