Business

Long Checkout Lines? Not this Holiday Season.

By  Duncan Mac Naughton, Chief Merchandising Officer, Walmart U.S. August 16, 2014

register check out (3965x2463)

Updated Oct. 31, 2014
Editor’s Note: We announced our plans for the Checkout Promise to our associates at our annual Holiday Meeting earlier this year. At that time, we were still hard at work making plans and understanding the details for the offer. It is absolutely our intent, in the majority of our stores, to have all of our front-end registers open at peak times, but in the case that unforeseen circumstances occur absolutely all of our registers may not be open during the outlined times.

It’s not time to deck the halls yet, but at Walmart, we never stop thinking about the holidays. Nearly 6,000 of our managers and merchants just finished our annual Holiday Meeting in Denver – where we began getting ready for the biggest shopping season of the year.

While it’s still hot outside, we know our holiday offerings will be even hotter. But our customers have told us one of their biggest frustrations is long checkout lines. They want to get in and out of the store fast, especially during those busy shopping days between Black Friday and Christmas. We’ve listened and we’re making sure every register in our stores is open during those times this holiday season. We’re calling it our Checkout Promise. Here's how it would work:

Starting with the weekend after Black Friday and continuing each weekend through the final weekdays leading into Christmas, all of our registers will be open during peak shopping hours at our Supercenters and other stores that offer general merchandise like electronics, apparel, and toys. Customers can expect to find self-checkouts open and a cashier in every lane.

That’s a Walmart first. We want to do what’s best for our customers, and as Sam Walton always said – the customer is #1.  Shoppers want more convenience, and we’ll deliver so they can focus on celebrating the joy of the holidays with their family and friends.

As the season approaches, be on the lookout for more big changes and announcements to help our customers have the best holiday yet.

Read more from Duncan Mac Naughton

23 Comments

Ryan BenteAUGUST 16, 2014 7:20 PM

Nice move! Love shopping at your store, hate the lines sometimes!

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Mary GibbsAUGUST 16, 2014 7:43 PM

Key three words "peak shopping hours". That means they may have all checkouts open from 1-3pm. Still not sold this will happen during holiday season! Sounds great, we will see.

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Allison LivengoodAUGUST 17, 2014 12:01 PM

Yeah, I'm not sure if this is going to play out as they expect it too. First we need enough cashiers to pull it off and not just using back up cashiers from other departments as well. Most of the time at my store we use back up cashiers more often than we should have to.

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Aubretia Windy EdickAUGUST 20, 2014 2:33 PM

I agree with Mary Gibbs, the key words 'peak shopping hours'. I work nights - many people shop at night. We have 30 registers in our store. More often than not, when I leave at 11pm, there is only 1 register open, and that is the cigarette lane - which is normally an express lane (no moving belt and only set up for 20 items or less) Also, as Allison Livengood mentioned, they will take associates off the floor and put them on registers. So if you need help finding something

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Aubretia Windy EdickAUGUST 20, 2014 2:36 PM

As Allison said, they will take associates off the floor to run the registers. So if you need help finding something in the store, you will first have to find an associate who works on the floor, and I wish you the best of luck doing that

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