Business

Long Checkout Lines? Not this Holiday Season.

By  Duncan Mac Naughton, Chief Merchandising Officer, Walmart U.S. August 16, 2014

register check out (3965x2463)

Updated Oct. 31, 2014
Editor’s Note: We announced our plans for the Checkout Promise to our associates at our annual Holiday Meeting earlier this year. At that time, we were still hard at work making plans and understanding the details for the offer. It is absolutely our intent, in the majority of our stores, to have all of our front-end registers open at peak times, but in the case that unforeseen circumstances occur absolutely all of our registers may not be open during the outlined times.

It’s not time to deck the halls yet, but at Walmart, we never stop thinking about the holidays. Nearly 6,000 of our managers and merchants just finished our annual Holiday Meeting in Denver – where we began getting ready for the biggest shopping season of the year.

While it’s still hot outside, we know our holiday offerings will be even hotter. But our customers have told us one of their biggest frustrations is long checkout lines. They want to get in and out of the store fast, especially during those busy shopping days between Black Friday and Christmas. We’ve listened and we’re making sure every register in our stores is open during those times this holiday season. We’re calling it our Checkout Promise. Here's how it would work:

Starting with the weekend after Black Friday and continuing each weekend through the final weekdays leading into Christmas, all of our registers will be open during peak shopping hours at our Supercenters and other stores that offer general merchandise like electronics, apparel, and toys. Customers can expect to find self-checkouts open and a cashier in every lane.

That’s a Walmart first. We want to do what’s best for our customers, and as Sam Walton always said – the customer is #1.  Shoppers want more convenience, and we’ll deliver so they can focus on celebrating the joy of the holidays with their family and friends.

As the season approaches, be on the lookout for more big changes and announcements to help our customers have the best holiday yet.

Read more from Duncan Mac Naughton

31 Comments

Juan Jose ArellanoDECEMBER 15, 2014 5:56 PM

Well in the South Haven, MI Walmart all the lanes were open on Black Friday and After BF. Havent seen all the lanes open in along time.

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mike durhamDECEMBER 13, 2014 10:43 PM

I assume that in someway shape or form it is a Walmart policy to under staff the check out lines. I say this because ever Walmart has this issue but other major chain stores do not. Other stores have respect for there customers when the lines are over full they call more associates to the registers. This season there has no been no change in the waiting at Walmart check outs in the central PA region it's really time to just start supporting other stores and stop wasting time at Walmart.

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Cindy Shawhan MorrisDECEMBER 12, 2014 4:51 PM

Here in Morgantown WV it's Friday night and we have 6 whole registers open...

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Aaron SlaterDECEMBER 2, 2014 4:51 AM

Now we just need registerers to not reboot every 3 transactions....

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Clint AlexanderNOVEMBER 29, 2014 8:31 PM

I arrived at store #2340 (Ephrata, PA) around 6:30pm and spent 1.5 hour loading up a cart. There are roughly 12 checkout stations, but only 4 were open and each had lines wrapping out and down the store's main isle. I was so disturbed that I parked the cart and went to complain to CustSrv, but they also had a line that stretched out and into the walk-out isle. I had 2 kids with me, so needless to say we left the cart where it was and we left. A well wasted 2 hours. K-mart/Target, here we come.

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