Business

Long Checkout Lines? Not this Holiday Season.

By  Duncan Mac Naughton, EVP, Chief Merchandising & Marketing Officer, Walmart U.S. August 16, 2014

register check out (3965x2463)

It’s not time to deck the halls yet, but at Walmart, we never stop thinking about the holidays. Nearly 6,000 of our managers and merchants just finished our annual Holiday Meeting in Denver – where we began getting ready for the biggest shopping season of the year.

While it’s still hot outside, we know our holiday offerings will be even hotter. But our customers have told us one of their biggest frustrations is long checkout lines. They want to get in and out of the store fast, especially during those busy shopping days between Black Friday and Christmas. We’ve listened and we’re making sure every register in our stores is open during those times this holiday season. We’re calling it our Checkout Promise. Here's how it would work:

Starting with the weekend after Black Friday and continuing each weekend through the final weekdays leading into Christmas, all of our registers will be open during peak shopping hours at our Supercenters and other stores that offer general merchandise like electronics, apparel, and toys. Customers can expect to find self-checkouts open and a cashier in every lane.


That’s a Walmart first. We want to do what’s best for our customers, and as Sam Walton always said – the customer is #1.  Shoppers want more convenience, and we’ll deliver so they can focus on celebrating the joy of the holidays with their family and friends.

As the season approaches, be on the lookout for more big changes and announcements to help our customers have the best holiday yet.

Read more from Duncan Mac Naughton

20 Comments

Ryan BenteAUGUST 16, 2014 7:20 PM

Nice move! Love shopping at your store, hate the lines sometimes!

FLAG Reply
Mary GibbsAUGUST 16, 2014 7:43 PM

Key three words "peak shopping hours". That means they may have all checkouts open from 1-3pm. Still not sold this will happen during holiday season! Sounds great, we will see.

FLAG Reply
Allison LivengoodAUGUST 17, 2014 12:01 PM

Yeah, I'm not sure if this is going to play out as they expect it too. First we need enough cashiers to pull it off and not just using back up cashiers from other departments as well. Most of the time at my store we use back up cashiers more often than we should have to.

FLAG Reply
Aubretia Windy EdickAUGUST 20, 2014 2:33 PM

I agree with Mary Gibbs, the key words 'peak shopping hours'. I work nights - many people shop at night. We have 30 registers in our store. More often than not, when I leave at 11pm, there is only 1 register open, and that is the cigarette lane - which is normally an express lane (no moving belt and only set up for 20 items or less) Also, as Allison Livengood mentioned, they will take associates off the floor and put them on registers. So if you need help finding something

FLAG Reply
Aubretia Windy EdickAUGUST 20, 2014 2:36 PM

As Allison said, they will take associates off the floor to run the registers. So if you need help finding something in the store, you will first have to find an associate who works on the floor, and I wish you the best of luck doing that

FLAG Reply
Show more comments

Related Posts

Providing Quality Health Benefits for Our Associates

By Sally Welborn, Sr. Vice President, Global Benefits, Walmart

Our Food Pledge to YOU

By Doug McMillon, President & CEO, Walmart

Taking a Fresh Look at Our Produce

By Dorn Wenninger, Vice President, Walmart Produce and Floral

Truck Drivers Keep Walmart Moving

By Tracy Rosser, Senior Vice President, Walmart Transportation

It’s Time to Thank Teachers Across America

By Emily Schmid, Sr. Manager, Walmart Digital Communications

@WalmartNewsroom

We're a proud supporter of @KentBicycles who opened its 1st U.S. assembly facility in decades in SC. http://t.co/fOFsvujsyf #MadeInUSA

By Walmart Newsroom

8:47am October 20, 2014

Walmart Expanding E-Commerce Infrastructure http://t.co/j68ageQf5M

By Walmart Newsroom

8:23pm October 17, 2014

Over time, @KentBicycles new factory in #SC will produce 500K bikes for Walmart & create 175 local jobs: http://t.co/ZUSbKJRfhO #MadeInUSA

By Walmart Newsroom

8:36am October 17, 2014

Most Popular

Halloweekend: Making the Most of a Friday Halloween

By Charles Ritter, Vice President, Seasonal, Walmart U.S.

Trade in used video games for Walmart credit

By Justin Williamson, Director, Entertainment, Walmart

Simplifying Access to Digital Movies

By Gibu Thomas, Senior Vice President, Mobile and Digital, Walmart Global eCommerce