Life

#FiveThingsFriday: Come Together for the Holidays

ICYMI: Let Facebook figure your exact holiday budget, value vino arrives in the U.S., we’ve got the top toys, hotel luxury comes home, and we’re all crying over a commercial.

I Love You This Much…

Budgeting for the holidays is a big deal; you want to make sure you can get everything for everyone on your list and not break the bank. Our friends over at Jet.com have come up with just the tool for you: The Careculator. The Careculator takes your Facebook profile and looks at the number of interactions you have with your friends to determine the dollar amount you should spend on them this holiday season. They’ll even give you gift suggestions within your new budget. I’ve tried it out and my mom can look forward to the best gift $12.71 can buy this year!

Seven Buck Malbec

This summer, Asda’s exclusive wine La Moneda Reserva Malbec won Platinum Best in Show honors at the Decanter World Wine Awards. This winning wine is now available in the U.S. for $6.96 in approximately 500 stores. This dry red wine from Walmart’s U.K. retailer pairs well with barbecued meats like lamb and pork or dark chocolate. I’ve already seen pictures on social media of cases being loaded into shopping carts, so if you want to taste what all the hype is about, act quickly!

Hot Toys! Get ‘Ya Hot Toys Here!

When I was a kid, once Thanksgiving was over, I would pull out a pen and paper and craft my Christmas list. With Thanksgiving next week, I suspect lots of kiddos are strategizing about just what exactly will make their lists this year. In fact, earlier this year we polled hundreds of kids to find out what was on their lists so we could deliver exactly what they were looking for, and some of their choices are Walmart exclusives! Whether you need dolls or trucks, Nerf guns or Play-Doh sets, we have plenty of items to cover all the kiddos on Santa’s list.

Living in the Lap of Luxury

Staying at a nice hotel is pretty awesome. You don’t have to worry about making your bed; people will bring food right to your door; you lounge around in a bathrobe even though you never do at home. We could all use a little more luxury in the everyday, right? Walmart’s new exclusive line “Hotel Style” brings that feeling home. The entire line is available now on Walmart.com, and select items will be a part of our Black Friday sale next week. Plush towels, 1,000-thread-count sheets, lavish comforters … TREAT ‘YO SELF!

I’ve Just Got Dust in my Eye

I’m kind of a softie at heart. I’ve been known to tear up at a movie or TV show, and sometimes even a commercial. But seeing the reaction from people to one of our Thanksgiving commercials makes me feel better that I’m not the only one getting “all the feels” from a quick 30-second spot.

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Business

Why Smarter Inventory Means Better Customer Service

When you’re getting ready to head to Walmart, you expect everything on your list will be ready and waiting on our shelves.

With millions of items for sale, ensuring that happens – for everything, every time – is quite a complex process behind the scenes.

Managing back room inventory – products that are stored in back rooms for days, sometimes weeks, before they reach shelves – can be a challenge. It requires constant monitoring, and can sometimes take associates away from the sales floor where they would otherwise be helping customers. So recently we’ve been experimenting with new and better ways to improve the process for everyone.

Top Stock is one of these new systems that we’re testing in stores. With it, we’ve moved a great deal of our back stock inventory to somewhere else very simple: the top shelves on our sales floor. By keeping additional merchandise closer to where it’s sold, we can maintain fuller shelves while keeping a better in-the-moment read on inventory.

I spent the first 12 years of my three decades with Walmart in replenishment and supply chain roles, so I understand the significance firsthand of how this makes storage and stocking so much easier. But there’s also quite a bit more that directly benefits customers:

  • All the extra space we’re opening up in our back rooms is making it easier for us to integrate services like online grocery pickup. While the demand for grocery pickup is obvious, finding adequate space within our existing stores had sometimes been a challenge.
  • Need something you don’t immediately see on the shelf? Waiting for an associate to check our back room during peak holiday shopping periods could soon be a thing of the past. By improving our inventory management processes, we’re bringing the products and services that customers need one step closer. In fact, the implementation of Top Stock has helped reduce our rental of temporary inventory trailers to a small fraction of what it was just a few years ago.
  • Our improvements in inventory management are getting more associates out of the back room and onto the sales floor, where they can help and interact with customers.
  • Perhaps best of all, our associates can use open back room space for career-building education. When one store in Morrisville, North Carolina, implemented Top Stock inventory management, they reduced back room inventory by 75% in two months, allowing enough new space to open an Academy for associate training.

What’s worked for our business in the past isn’t always what’s best for today’s shopper. When we commit to coming up with unexpected ways to do the small things better, we not only become smarter and more efficient, but create a big win for our customers at the same time.

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Life

Introducing ‘Outside the Box,’ a Podcast About Retail and All Things Related

No matter what kind of information you’re looking for, you can probably find a podcast that focuses on it.

From whales to Wales, from weather patterns to whether the latest movie is any good, they’re all topics that generate multiple search results in your favorite podcast app.

“Walmart” has many mentions there, too, but this week, you may notice that something new and different has appeared. We’re excited that this something is our new podcast – a series called Outside the Box.

With the topic of retail as a foundation, we’re focusing on conversations with some of the most brilliant thought leaders, innovators and visionaries working today. From the small things that make up shopping itself, to the bigger picture of how the retail industry plays in to society and the global economy.

Our first episode is about sustainability, and we’re excited to launch with some amazing guests, including Carter Roberts, CEO of World Wildlife Fund, Matt Knott, CEO of Feeding America and Ken Sullivan, CEO of Smithfield Foods. Future episodes of Outside the Box will touch on subjects like:

  • The Workforce of the Future. Where industry experts dissect the issues that will face employees in the coming years.
  • From Gen X to Millennials and now Gen Z. First Millennials overtook Gen X and now Gen Z is overtaking them, once again changing the world as we know it.
  • Technology. We’ll host a handful of industry insiders who can let us in on some of the more interesting and surprising applications of retail tech.
  • U.S. Manufacturing. We’ll talk to a business analyst, a merchandise supplier, and a government official about the challenges and benefits of making products in the United States.

If you’re a business owner or an entrepreneur, this podcast is for you. If you’re a maker, a consumer, a doer – in short, everyone! – this podcast is for you.

Learn more about the series and subscribe here, and tell us what you think in the comments below.

“What is Sustainability?” – the first episode of Outside the Box, was recorded in the Walmart Radio studio at our home office in Bentonville, Arkansas. Most other days, this studio is home to Walmart Radio DJs Bo and Antonio who host the Walmart Radio Show, which airs daily in our stores across the country.

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Innovation

Uncovering How We’ll Shop in the Future

As new technology brings new possibilities, there’s been an explosion of ways to shop – smartphone apps, online grocery shopping and Scan & Go for easier checkout, to name just a few. To serve customers better, we need to stay ahead of the research that helps form the ideas that will continue to revolutionize how we shop.

I’m part of a small team that’s delving deep into research to improve the shopping experience for everyone. I’m a data scientist for Sam’s Club Technology, and I like to compare what we do to building a car: You have to start with the engine.

My day-to-day work is all about staying on top of new methods to build that engine. I look at ways we can incorporate emerging research in object recognition, detection and segmentation – technology that can make things like our Scan & Go app even smarter. For instance, instead of scanning a bar code, the app will be able to recognize products using photos taken by your phone’s camera.

Because this is such a fast-moving field, the research I work with is in its earliest stages. I might work with one algorithm today, and a couple months from now use a completely new model that’s even better than what we had before.

Tech is constantly evolving, which makes innovation essential for retailers. We have to continually adapt our business to our shoppers’ lifestyles. There’s a lot of coding, engineering and algorithm testing that goes into building something that works better than what people are used to. It’s challenging, but that’s why I’m lucky to work with such talented people.

Until I joined the team last year, I never realized the strong sense of pride that associates in the Walmart and Sam’s Club family have in what our business does. After studying at Yale, I worked in financial engineering in New York – I didn’t expect to find an opportunity to do such innovative work in Bentonville, Arkansas.

I’ve found that in the corporate world, it’s rare for a business to invest in cutting-edge research. But, from the start, Walmart has chosen to invent some of our own solutions instead of waiting for someone else to come up with them. In this new age of tech, we’re still evolving and inventing better ways to get from Point A to Point C.

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Innovation

5 Ways Walmart Uses Big Data to Help Customers

In many industries, big data provides a way for companies to gain a better understanding of their customers and make better business decisions.

Walmart relies on big data to get a real-time view of the workflow in the pharmacy, distribution centers and throughout our stores and e-commerce.

Check out the infographic below to see how Walmart uses big data to make the company’s operations more efficient and improve the lives of customers.

Whether it’s analyzing the transportation route for a supply chain or using data to optimize pricing, big data analytics will continue to be a key way for Walmart to enhance the customer experience.

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