Innovation

When Convenience and Technology Meet, Pickup Customers Win

There has never been a better time to be a customer.

With more options and access to products than ever before, we all have more control over when, how and where we shop.

This makes it an exciting time to work in retail, especially at Walmart. We’re listening to you and creating new ways for you to save both time and money.

One of the best examples of this is Walmart Pickup, the service that enables you to order items online and pick those items up in any Walmart store, completely free.

An easy, convenient option
Pickup is about serving you where you are. Ninety percent of Americans live within 10 miles of a Walmart store, and we serve more than 140 million customers a week, which gives us a unique opportunity to make every day a little easier for busy families.

Take online grocery pickup, which allows you to order groceries online, select a pickup time and have those groceries delivered to your car in minutes, all without having to leave the driver’s seat. This option is currently available in 600 stores, and we’ll be adding it to another 500 locations this year.

But Pickup goes beyond groceries – it’s also an option for shipping millions of items available on Walmart.com directly to your local store.

And starting on April 19, you will benefit from extra savings on many of the orders you place using Pickup – check out the recent news we shared for details.

We also offer Pickup Today, an incredible convenience for ordering items such as toys, office supplies and electronics, including video games. This same-day service has been so popular that we’ve tripled the number of items available for Pickup Today since last year.

Making Pickup even better
To make the in-store experience as simple and easy as possible, we’ve added additional staffing at our Pickup desks, including department managers in many of our stores – jobs that didn’t exist a few years ago. We’ve also developed new training programs and introduced mobile technology that simplifies how work gets done. This is leading to lower wait times and higher customer satisfaction.

This convenience is maximized by the Walmart app, which allows you to notify the store when you’re on your way, making sure your items are ready when you arrive. Or, if you’re in a store shopping for a specific item like an infant seat and see that your preferred color is available online, you can use the app to have it shipped directly to the store to pick up next time you shop.

Testing new things
As technology changes, so does how we shop. So we’re always exploring new ways to help you save time and money.

One of my personal favorites is our Pickup Tower. Much like a high-tech vending machine for your online orders, this feature in a few of our stores allows you to pick up items in less than a minute by scanning a bar code sent to your smartphone. The pilot phase has been so successful we’re expanding it to other locations across the country.

We’re also testing other pickup options and locations that quickly get items to you in ways that are most convenient.

Some of what we’re doing will make its way to all our stores; others we’ll simply learn from and use to develop the next great thing. The only guarantee is that we’ll let you tell us what works best. The future of shopping is ultimately up to you.

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U.S. Manufacturing

In the News: Inside Our Open Call for American Manufacturing

Shrimp, hair gel, sweet potato cake.

Forbes sent a film crew to Walmart’s corporate office in Bentonville, Arkansas, to capture the excitement as suppliers pitched these and hundreds of other products at our annual U.S. Manufacturing Open Call event.

Forbes shared its inside look today. Take a look at what the big day is like for the people behind the products.

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Innovation

How Easy Reorder is Making Shopping Even … Easier

Peanut butter beats jelly. Water beats soda. Tortilla chips beat potato chips. These are just a few of the things revealed to us by our new Easy Reorder feature.

What is Easy Reorder? Instead of telling you, let me try and show you. Imagine this … last week you purchased diapers while at your local store. Then you realized you forgot a few things. So, you logged onto Walmart.com and purchased wipes as well as some cleaning supplies and paper towels.

The next time you open the Walmart app, you may notice something different. The site remembers the Walmart.com items you purchased, but also the diapers you bought in your local store – including the brand and size.

Easy Reorder, which is available now on desktops and our mobile app, makes it … well, easy for you to reorder items that you previously purchased at Walmart. Here’s the cool part: We’re integrating both in-store and online purchases to provide you with a single spot to view (and repurchase) the items that you buy most frequently – items like dog food, cereal, shampoo and diapers.

Let me share a little bit more on why we’re doing this. I’ll use myself as an example. I have 151 different items on my Easy Reorder list. I challenge you to go online and try and find 100 individual products to build a list. You’ll find it takes a really long time. Now, you can simply go into a Walmart store, buy the things you need and then, when you come home, everything will be neatly organized on Walmart.com. For me, that means that I get to save a ton of time when I need to repurchase the items I’m looking for. Trust me, with two kids at home, I have to replenish the snack cupboard a lot. Easy Reorder is a game changer.

I’m not the only one who loves this feature. Our customers love it as well, and we’re seeing it in our results – Easy Reorder contributed to the growth we saw in the first quarter.

For fun, I thought I’d share some of the top items on customers’ reorder lists:

Easy Reorder is part of our team’s laser focus on helping customers save both money and time by leveraging our more than 4,700 stores and Walmart.com.

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Community

Why This Associate Wants You to Start With #HelloMyNameIs

“Hello, my name is….” It’s a phrase made up of only four words.

It takes very little time to say – it’s an easy way to begin a conversation. Yet, when people say these words, they can have such a big impact.

My late wife, Kate, started the #HelloMyNameIs campaign in 2013 while living with terminal cancer. As a medic herself, she had become frustrated with nurses and doctors who never introduced themselves to her before providing medical care.

Kate had already been speaking to hospitals and conferences about her experience as both a medical provider and a patient, but through the campaign she hoped to share some key values that resonate beyond people working in healthcare: communication, small acts of kindness, putting the patient at the center of every decision and seeing each person as an individual.

Kate was one of the most determined, resilient people I have ever known. I firmly believe that through adversity, comes legacy. July 23 is International “Hello My Name Is” Day – both the anniversary of Kate’s passing and what would have been our 12th wedding anniversary. We invite everyone – from people to corporations – to join us in celebrating Kate’s legacy by introducing yourself and using #HelloMyNameIs.

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Community

Paper Paved the Way to Success for This Family Business

There are two secrets to C. Ray Kennedy’s business success: an entrepreneurial spirit … and office paper.

In 1992, the bank Ray worked for in Charlotte, North Carolina, was in need of a copy paper supplier, but there were no local businesses offering that service. Ray took a chance and decided to quit his job and create a company that could meet the bank’s needs. Since then, what he started, American Product Distributors, has evolved into a nationwide provider of paper – and so much more – to large government organizations and corporations like Walmart.

APD now creates custom electronic catalogs for a variety of products needed to run a business – office and cleaning supplies, industrial items, branded corporate products like apparel, bags and awards – and houses many of the items within its network of 31 warehouses located across the U.S. The company believes in buying American-made whenever possible and sources the majority of its products from the U.S.

Office supplies may sound commonplace, but streamlining the buying process and offering advice make a huge difference for businesses in two key areas: cost savings and speed, according to Cy Kennedy, son of Ray. Cy has served as president of APD since 2011.

APD started small with three employees and a limited catalog. Twenty-five years later, the organization now employs around 50 people and includes a new software division that uses an updated, redesigned ordering system to save customers money. Walmart, a longtime customer, has found value in the company’s convenience, specialized service and quick turnaround, which is important to a business operating on such a large scale.

While growth is always something to be grateful for, Cy says that APD prides itself instead on its employees’ continued success inside and outside the company. While some have moved up to senior management positions within the family business, Cy said some former employees have gone on to become executives at other companies, and a few who started their careers with APD are now successful politicians or entrepreneurs.

Cy credited the culture his father established – a meritocracy built on kindness and respect for employees, suppliers and customers alike – with contributing to personal success.

That culture extends beyond the walls of the business. Ray’s family established the Kennedy Foundation to reach out to children in need. The foundation has helped feed hundreds of thousands of free meals to kids who don’t have access to healthy food outside of school.

The family also started three daycare centers that focus on serving low-income families. “We’ve prepared a lot of children for school who otherwise wouldn’t hit the ground running,” Cy said. “Some started with us as infants and are now college degree holders.”

Whether it’s in business or in the community, the Kennedys are focused on one thing: finding ways people can help each other.

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