Opportunity

In Letter to Associates, Walmart CEO Doug McMillon Announces Higher Pay

Editor’s Note: Earlier today, Walmart CEO Doug McMillon sent this letter and video to our U.S. associates, outlining a new approach to the jobs we offer.

As many of you know, I’m really proud to have been a Walmart associate for a long time. This company has given so many of us opportunities beyond our wildest dreams. We joined Walmart because we wanted a job but found much more than that. This company is a really special place. One of the reasons we’ve had some success is that we’ve known that every person, every voice, every idea has potential. You’ve heard us say things like our secret to success is that we’re all working together and that “our people make the difference.” While that phrase started as a meeting theme in 1979, it became a way of thinking. It’s what we believe. It’s what I believe. Our actions must match our beliefs. So today, we’re announcing a series of important changes that demonstrate our commitment to you, our associates.

After all, we’re all associates. We have different roles at different times in our career and every one of them is important. Today’s cashiers will be tomorrow’s store or club managers. Today’s managers are tomorrow’s vice presidents. Tomorrow’s CEO will almost definitely come from inside our company. During our recent Walmart U.S. year beginning meeting, I asked all of those in the arena, more than 7,000 people, to stand if they started their Walmart career in an hourly role. It felt like almost everyone stood up. It was an emotional moment. It made the word opportunity real.  In fact, our statistics show that about 75% of our U.S. management teams began in an hourly role.

So, how do we make sure that each one of you has the same opportunity, or better, as those that came before?

It starts by making sure we’re setting you up for success. We need great store managers and assistant managers who know what they’re doing, care about you and know how to teach effectively. We need stores with the right tools and environment for you to thrive. I think you feel the same way.  When I’m out in stores today, one thing I hear from associates at all levels is that you want to be freed up and empowered to serve your customers better.  You also want to know that there’s opportunity here and that your hard work will be recognized and rewarded. Our business is pretty simple when we boil it all down; sometimes we make it too complicated.

I’ve seen us change a lot over the years. We’re always trying to do the right thing and build a stronger business. We frequently get it right but sometimes we don’t. When we don’t, we adjust.  In recent years we’ve had tough economic environments, a rapidly growing company, and fundamental shifts in how customers are shopping.  We also made a few changes aimed at productivity and efficiency that undermined the feeling of ownership some of you have for your business.  When we take a step back, it’s clear to me that one of our highest priorities must be to invest more in our people this year.

Today, we’re announcing a package of changes in Walmart U.S. that will kick off a new approach to our jobs.  We’re pursuing comprehensive changes to our hiring, training, compensation, and scheduling programs, as well as to our store structure, and these changes will be sustainable over the long term.  

One of the most immediate changes is that we’ll raise our starting pay, and we’ll provide opportunities for further raises based on performance.  For our current associates, we’ll start by raising our entry wage to at least $9 an hour in April, and, by February of next year, all current associates will earn at least $10 an hour.  I’m also excited about an innovative program we’re launching for future associates that will allow you to join Walmart at $9 an hour or more next year, receive skills-based training for six months, and then be guaranteed at least $10 an hour upon successful completion of that program.  We’re also strengthening our department manager roles and will raise the starting wage for some of these positions to at least $13 an hour this summer and at least $15 an hour early next year.  There will be no better place in retail to learn, grow, and build a career than Walmart.

Sam’s Club is also making some important changes today, specifically to starting wages. Around the world, we operate with the same set of beliefs, and we’ll continue to share what we learn across countries. Every associate matters.  

As important as a starting wage is, what’s even more important is opportunity, and we’ll continue to provide that ladder that any of you can climb.

I’ve seen it.  I’ve lived it.  And I want nothing more than for every Walmart associate today to feel that same connection to the company that I feel and to have the same opportunities I’ve had.  Let’s work together to serve our customers, grow our company, and take care of one another. 

Thanks for all you do.  You really do make the difference.


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Business

When it Comes to Holiday Cheer, Ugly Sweaters Aren’t Wearing Out

A few years back, it was easy to dismiss ugly holiday sweaters as a fad. But this trend has not only taken root – it's stronger and tackier than ever.

The reason is simple: People are looking for happiness and joy during the holidays, and these sweaters make people smile. They spark conversation at parties. They’re fun – and we all need more fun in our lives.

Each year, we’ve seen this new December staple get uglier and more unexpected. And, while Walmart has been front and center in providing affordable, fun options for customers to purposefully “ugly” up their holiday wardrobes, we’ve gone all out this year.

We not only increased the volume of ugly sweaters in our stores, we added several with fun features. Some have working Christmas lights. Some of our sweaters – including a reindeer print – even sing to you. And since November, the women’s elf sweater dress we created has been flying off the shelves as fast as we’ve been able to stock it.

We’ve also ventured beyond the traditional adult sweater. We have a line of ugly sweater-themed T-shirts, with everything from Christmas trees and snowflakes, to gingerbread zombies and Star Wars characters, for men, women and children. We’re even offering ugly holiday sweaters for dogs.

I have to tell you, as a buyer and as a part of the team responsible for creating these sweaters, it was an absolute blast bringing some of these wacky ideas to life. The whole process of adding functioning lights into clothing, battery packs for sound and more – every detail mattered. We knew people would be talking about those items, but we also had to make sure it was going to be easy to remove and reinstall those components before and after the sweaters go through the washing machine. They’re fun but still functional.

We looked at all the details, like, is Santa’s nose pointing the right direction? Is it ugly in the right way? You want to turn heads, but you also want to be sure you're creating options that a teacher feels good about wearing in front of a class, for example.

So we’re proud of what we’ve created and thrilled by the positive response from customers. We’ve even heard about people doing ugly holiday sweater fashion shows. Supporting this tacky tradition is one way we’re helping make the holidays affordable, while also putting a smile on customers’ faces. And it makes our jobs a whole lot of fun.

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Opportunity

When a Second Chance at Education Changes Your Life

Sometimes opportunity flashes at the most unexpected times. Like earlier this year, when I happened to look over my husband’s shoulder and noticed an advertisement that has already changed the course of my life.

My husband, an assistant manager at the Walmart supercenter in Palakta, FL, was searching for advancement opportunities on WalmartOne.com – the company intranet. What jumped out at me was the fact that eligible family members of Walmart associates could earn their high school equivalency free of charge via GEDWorks or the Career Online High School program. A bad situation as a teenager kept me from finishing high school – and bills and the decision to start a family made it difficult to ever hop back in and get it done.

But with this, someone was willing to pay my way. I was a little nervous about being lost or overwhelmed at first, but a counselor was always available to answer my questions from the second I enrolled in the program. A short while later, I’d passed my tests and had my high school equivalency. The feeling of pride is beyond anything I’ve ever experienced, and I’m already focused on going to school to become an obstetrics nurse.

I’ve seen the doors Walmart has opened for my husband in his career. The fact that the company is willing to invest in the education of eligible family members like myself, through its Lifelong Learning program, is a blessing.

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Business

The Pie Chart: Sweet Stats on America’s Favorite Flavors

For many, dessert is the best part of the meal. It’s that special treat that can brighten up any day.

During the holiday season, sweets get a whole new spotlight. Pies in particular can be found on many families’ tables from Thanksgiving through Christmas all the way until year’s end.

Last year, pies at Walmart gained new celebrity appeal with the release of Patti LaBelle’s signature sweet potato recipe. Thanks to a viral video – and pleased palates across America – they have been a hit ever since.

All of this talk about pies got our minds (and stomachs) wondering. With seemingly unlimited pie flavors, we wanted to know which one reigns supreme with our customers’ taste buds. We took a look at our last year of sales, and put together a pie chart (see what we did there) to show the results.

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Life

Your Gifting Questions, Answered: Win the Holidays with This Handy Guide

Some people are easy to buy gifts for: yourself, for example, or your BFF. Others are a bit more … challenging. Fear not, Dear Reader, our fictional in-house advice columnist, Liza, is here to show you how to use the Walmart.com Holiday Gift Guide to satisfy the most perplexing recipients on your list, actual or hypothetical.

Q: Dear Liza, I never know what to get my father-in-law for Hanukkah. He is the type of person who, if he wants something, just goes and buys it himself. Guys are so hard to buy for! Help! Sincerely, Joy

A: I hear you, Joy. I once bought my Dad a gift card, which I thought was a pretty safe bet, and he said he never shopped at that store and gave it back to me! The nerve! Fortunately, with Walmart’s gift guide, you can easily search “Gifts for Him” and narrow it down using what your father-in-law enjoys. For example, if he is into tech, pick up Google Home. If he always mans the grill at family get-togethers, the Gift Guide has a ton of options, too.

Q: Dear Liza, I’m spending the holidays with my cousin, and he and his wife have a baby. Social contract dictates that I should bring it some sort of gift. What do I get a baby? Diapers or something? Sincerely, Nick

A: While babies do often wear diapers, there is – quite reasonably – not a lot of data on whether or not they like them. We do know that babies enjoy toys they can touch and that have bright colors. Here’s what to do: Go to the Walmart Gift Guide. Click on “Gifts for Babies and Toddlers.” Peruse the options for toys, activities, and pajamas. For example, the VTech Sit-to-Stand Learning Walker is great for children 6 to 12 months. You can have it shipped to you, or pick up in store. The little one will love it, and the parents will be so impressed, they’ll want you to babysit!
P.S. Parents don’t typically like it when you refer to their offspring as “it.”


Q: Dear Liza, We’re hosting Christmas this year, and that means I am in charge of stockings. This adds a new layer to my normal giving plan, especially because everyone in my family – all ages, from grandparents to kids – has a stocking to fill! Can you help? Sincerely, Noelle

A: I got you, girl. In addition to searching our Gift Guide by recipient (Gifts for Her, Gifts for Grandparents), you can also search by theme. One of these themes includes – you guessed it – stocking stuffers! Whether you pick up some makeup brushes for your niece or chocolate covered cherries for your grandpa, you can get everything you need to impress your family on Christmas morning. (Pro tip: If you’re working within a budget, the Gift Guide allows you to search by price as well.)

TL; DR: Whether you shop by recipient (e.g. your grandparents), hobby (the adventurer, the tech lover), or species (we have gifts for pets, too), the Walmart.com Holiday Gift Guide has your nice list covered this holiday season.

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