Heritage

6 Ways Walmart Made its Mark in Retail History

Today, 95 Walmart associates in Greenbrier, Arkansas, marked an incredible milestone: the grand opening of our 5,000th U.S. location, a Neighborhood Market. Since our first store opening in 1962, associates just like these have not only helped us serve customers all across America – they’ve also driven innovations and accomplishments that have helped us grow. Here’s a look back at a few of the moments they made possible.    

1. Making UPCs … universal. In 1983, we began using Universal Product Codes (aka bar codes) at our checkouts, allowing us to better manage inventory. Today, we’ve taken that technology to a new level through innovations like Savings Catcher, which allows you to use your smartphone to scan the bar code on a Walmart receipt and make sure you’re getting the best price.


2. Driving our own logistics. Walmart’s private fleet and distribution network began with just three tractor-trailers and our founder’s idea to efficiently transport freight. Today, our transportation operation is one of the largest around the globe, with each distribution center using more than 5 miles of conveyor belts to keep products moving to stores – and to you – 24 hours a day.


3. Getting creative with convenience. The first supercenter opened in 1988 in Washington, Missouri, offering one-stop shopping for groceries and general merchandise. Today, we’re using technology to let you shop when and where it’s most convenient, whether it’s stocking up at a Sam’s Club, using our grocery delivery service in Denver or San Francisco, or stopping by a Neighborhood Market location that’s perfect for families on the go.


4. Jobs that work.
In 1980, we had just 276 stores and employed 21,000 associates. Today, we provide the means for building a career to 1.3 million associates in the U.S.  – one great example being our CEO, Doug McMillon, who began his time at Walmart more than 30 years ago as an hourly summer associate in a distribution center. At Walmart, there’s truly no limit to success. 


5. Aiming for the greener good. In 2005, then-Walmart CEO Lee Scott put us on an aggressive course toward environmental sustainability, using the size and scale of our company to set goals in three areas: energy, waste and products. Today, we’ve made progress in all three areas, such as keeping 81% of our global waste out of the landfill and being recognized as the largest on-site green power generator in the U.S. for the third year in a row. What does that mean for you? We’re cutting our energy costs so we can pass those savings back through everyday low prices, all while doing the right thing for the environment. 


6. Moving forward with our $4 plan. In 2006, we introduced our $4 prescription program, which not only drove down the price of hundreds of generic medicines – it influenced the competitive landscape. Today, we’re still offering innovative health and wellness solutions for our customers, such as Care Clinics in select locations, an in-store insurance comparison service, and even working to make healthier food options like fresh produce more affordable and accessible.


From our first store in 1962 to our 5,000th in 2014, everything we do at Walmart and Sam’s Club is focused on our promise of offering everyday low prices on the broadest assortment of products – and making shopping easier and more convenient for our customers. 

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Sustainability

One Company is Helping Keep Walmart and Our Communities in the ‘Green’

Glenn H. Garrett set a standard for protecting community waterways long before “going green” became a common refrain.

In 1996, after witnessing the damage left behind by hurricanes earlier that year, the disabled Marine Corps veteran launched his own business, Retention Pond Services, in his hometown of Wilmington, N.C.

The storms had destroyed the basins that hold stormwater and they were overflowing. Glenn decided to do something about it. Luckily, four years in the Marine Corps – from 1980 to 1984 – prepared him for the hard work ahead.

“It’s not glamorous, not high tech. It’s done with good, old-fashioned manpower,” he said of his business.

Glenn developed a relationship with Walmart in 2002 when a store in Wilmington had a runoff issue in the parking lot. Walmart’s construction division called the state’s stormwater regulators and asked for a recommendation on whom to hire for help. Retention Pond Services was their answer.

When the same issue happened again, this time at another store, Walmart decided to expand the maintenance procedures developed with Glenn’s company. From there, it went nationwide.

Retention Pond Services now repairs, maintains and services stormwater systems for 1,200 Walmart stores and Sam’s Clubs across the U.S. The goal is to help Walmart meet rules and regulations set by the Environmental Protection Agency and reduce the risk of water pollution.

“I remember my first meeting with Walmart [representatives], and they started talking about being ‘green’. I had never heard anyone talk about green – being environmentally conscious,” he said, adding that the retailer encourages suppliers to be responsible by leading by example.

He didn’t realize it at the time, but Glenn and his company would play a major role in bringing that to fruition. He said Walmart has become a standard bearer of stormwater maintenance for big-box retailers throughout the U.S.

Retention Pond Services began with 16 employees. Fast-forward 20 years and it now employs as many as 250 workers each year, including Glenn and three other senior leaders, with clients ranging from retailers to municipalities. The number fluctuates with the seasons, but one thing remains constant – there are always military veterans like Glenn on staff. Several veterans started in junior positions and moved up through the ranks.

The business was hiring veterans before Walmart introduced its Veterans Welcome Home Commitment in 2013, but Glenn said the initiative is a great encouragement for suppliers and veterans alike. “It goes back to [Walmart] recognizing our service and appreciating what we’ve done,” he said. As a veteran himself, Glenn knows that the skills and can-do attitude learned in the military easily transfer over to civilian jobs. Glenn takes pride in his team – “I’m only as good as my worst employee” – and in protecting the environment. Much of that pride stems from his childhood in Chesapeake Bay, Maryland.

“My grandfather used to tell me how great fishing was – about catching massive fish. When I was growing up, there were no fish. The bay was essentially dead, killed by pollution and runoff.”

In the 1970s, Maryland got involved in a save-the-bay campaign, and the federal government’s Water Quality Act followed in 1987. Those actions helped return fishing in the bay to its former glory.

Caring for the environment comes at a cost, whether it be time or money, but the results are well worth it. As U.S. businesses continue to grow, Glenn and his team are ready to step in and protect our communities.

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Heritage

How Helen Walton Helped Shape Walmart

Helen Walton was much more than Walmart’s first lady — our founder Sam Walton considered her one of his best business advisers.

In an audio interview kept in the Walmart Heritage Archives in Bentonville, Arkansas, Helen’s support of associates is clear.

Helen passed away in 2007, but her legacy lives on. We pulled just a few of her quotes that show how much she cared about associates and doing good for others — and how she helped Walmart become the company we are today.

Profit Sharing
“[Sam and I] were both real excited when the decision was made to go with some type of profit sharing so that the hourly people and the people on salary, that all people would share in the profit of Walmart. … So that’s been probably one of the greatest things, I think, that came along for Walmart. I think it’s meant as much to us as anything else. It gives everybody a sense that they are part of the company, and that’s important.”

Teamwork
“If you don’t have those associates in the stores ... the person at the top can’t do anything. They have to work together.”

A Passion for Community
Helen was driven to improve the lives of those less fortunate than she, whether they attended local schools or lived in faraway communities. “We knew we had to do something,” is the way she often prefaced her comments about an important cause.

She embodied her favorite saying, which she shared whenever she got a chance. “Up here in front of me where I have never failed to see it every day because I always sit down at my desk, is a sign that has meant very much to me and it says: ‘It is not what you gather in life, it’s what you scatter in life that tells the kind of life you have lived.’”

Read more about Helen and the Walton family at WalmartMuseum.com.

Editor’s Note: A version of this story originally appeared in Walmart World, the magazine for Walmart associates.

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Opportunity

Retired Store Manager Fashions Second Career Out of Dreams and Opportunity

Sometimes it’s not enough to follow your dreams. You also need someone else to see your potential.

My career at Walmart was a dream – so unanticipated! And that set me up to follow yet another dream. After nearly 20 years, I retired Feb. 17 as manager of supercenter #2914 in Massillon, Ohio, to start my own business as a fashion stylist – something I’ve been passionate about for years – and to spend more time with my precious family.

I have long had an interest in fashion, starting back when my mother was a seamstress and would create her own designs as I was growing up. Most of my wardrobe was handmade by her! I always loved how wearing something special made me feel. Working at Walmart, particularly with women, rekindled a passion in me to witness the impact of dressing well. Increased confidence, better communication, direct eye contact – we all know how that feels. Feeling positive about ourselves can be transformational.

My retail career had simple beginnings in 1997, when I was a stay-at-home mom with five small children in a single-income family. That August I was looking to get a little extra money for Christmas and applied for the first clock-in-and-out job of my life. Walmart hired me as a temporary associate despite my having dropped out of college to start a family and having zero experience in retail. I never would have dreamed I’d take a job stocking store shelves overnight and end up managing 500 people.

This company backed me every step of the way, seeing and believing in a potential I didn't recognize. One of my first store managers took a significant interest in challenging and pushing me to see opportunities that existed. It taught me how important the human touch can be.

I remember one young man who was doing a really good job as an hourly supervisor at my store. Not long after we talked about his potential, he put his job in jeopardy by clocking in late on multiple days. Instead of giving up on him, his direct supervisor asked him what was going on. He shared that his car had broken down, and with no other transportation he’d had to walk the four miles to and from the store. After hearing this, I bought him a bicycle to help put him back on the right track. He ended up going into a management program and is doing really well today.

As for me, my story has come full circle. Walmart not only gave me the acumen and process to run my own business, it also gave my husband and me the financial security to start this second phase of our lives. My baby was in kindergarten when I started my career, and now all my children are grown and college-educated. Freedom in my schedule allows me to be a stay-at-home grandma to five grandchildren.

Having been at the Massillon supercenter for the last four years, it was bittersweet to turn over my keys and the responsibility. But, I’m excited to continue being a cheerleader from the outside. The people I hired are going to go even further than I did with the belief they can have limitless careers.

Photos courtesy of Massillon Independent.

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Business

‘Outside the Box’ Breaks Down Blockchain

“Blockchain” is one of the latest business buzzwords making its way around the internet. But this is one word you won’t want to ignore.

Technology is improving the retail experience in ways you may have never imagined. And when it comes to food safety, we can see the way of the future. In Episode 2 of our podcast, Outside the Box, our guests will help break down how blockchain is improving supply chain – and in some cases, saving lives.

“Breaking Down Blockchain” features Brigid McDermott, Vice President of Business Development for Blockchain at IBM. She’s responsible for driving the growth of blockchain, an emerging platform that can radically improve banking, supply chain and other transaction networks. You’ll also hear from Frank Yiannas, Vice President of Food Safety at Walmart.

Outside the Box is our chance to bring together some of today’s most brilliant thought leaders, innovators and visionaries to talk about the retail industry and the roles it plays in society and the global economy.

Future episodes will explore topics such as “The Workforce of the Future,” where industry experts dissect the issues that will face employees in the coming years, and “U.S. Manufacturing, where we’ll talk to a business analyst, a merchandise supplier and a government official about the challenges and benefits of making products in the United States.

If you’re a business owner, an entrepreneur, a maker, a doer, a consumer – anyone! — this podcast is for you.

Learn more about the series and subscribe, and tell us what you think in the comments below.

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