Health & Wellness

Losing Weight, But Gaining New Perspective

My struggles with weight started around the time my last child — my son, Drake — was born.

He was premature; he weighed just 3 pounds and 3 ounces when he was born and was in the neonatal ICU for six weeks. Each day, my wife and I shuttled to the hospital, eating nothing but fast food, living in complete fear. It was the most terrifying time in my life, and I emerged from it changed in many ways.

For one, I was a lot heavier.

Before Drake was born, I weighed roughly 225 pounds. I’m 5 feet 9 inches tall, so I wasn’t exactly slim to begin with. In the months after his birth, my weight climbed to more than 265 pounds. While it’s true that I had lots of things to worry about then, I always knew that I needed to make real changes. 

First Steps

When Drake was about a year old, in June 2011, he was taking his first steps; coincidentally, my wife and I were taking some of our own. We started working out on our Xbox; shortly after that, we joined a gym. I began to lose weight doing cardio and strength training, and I started getting in shape — mentally as well as physically. Customers and colleagues alike started noticing and talking to me about my weight loss. It made me feel much closer to them. Their support made the effort easier.

As my wife and I grew healthier, we aimed to eat healthier. That wasn’t easy: We were used to eating whatever we wanted — pizza, burgers, ice cream, soda, you name it. To make a change, we had to clean out our cabinets completely. It was a total pantry makeover.

Now I’m a Guide

About a year after we started our journey to better health, one of my store’s co-managers mentioned the ZP Challenge to me — ZP for “zip” or zero, meaning, you make it what you want it to be — specifically because he knew about my efforts. But he didn’t just ask me to look into the program, which is basically a friendly competition to inspire better wellbeing. He asked if I could set it up in the store and introduce other associates to it. That was a big deal.

That was three years ago, and I’ve participated in the Challenge, a program for Walmart associates, their families and friends, ever since. I even won a prize for my success story — the very one I’m telling now. But to be honest, it wasn’t the biggest gift I received. I’ve also been honored to help more than 30 of my fellow associates with the program.

Paying It Forward

I now weigh about 180 pounds, perfect for my size (at one point I was at 153, but that wasn’t realistic). More than that, my life and my perspective have changed. I have more energy. I’m more outgoing. I enjoy life, and I share that enthusiasm. One of the things I’ve started doing is telling people in my life they’re doing a good job. When you tell people they’re doing awesome, it changes their day, and your own. Even more, it changes your world. Honestly, because of all these changes, I’m a nicer person.

I’m also one of the first 10 official ZP guides, so I’m ready with support and information whenever anyone needs either. I’m paying it forward. The support I’ve gotten in the store and online has been nothing short of tremendous. And I want to let others know they can be tremendous, too. Because you can. Everyone can.

I’m living proof.

Editor’s note: This story originally appeared in the January 2016 issue of Walmart World, the magazine for Walmart associates. Read other associates’ stories of encouragement and motivation at ZPChallenge.com.  

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Business

Why Smarter Inventory Means Better Customer Service

When you’re getting ready to head to Walmart, you expect everything on your list will be ready and waiting on our shelves.

With millions of items for sale, ensuring that happens – for everything, every time – is quite a complex process behind the scenes.

Managing back room inventory – products that are stored in back rooms for days, sometimes weeks, before they reach shelves – can be a challenge. It requires constant monitoring, and can sometimes take associates away from the sales floor where they would otherwise be helping customers. So recently we’ve been experimenting with new and better ways to improve the process for everyone.

Top Stock is one of these new systems that we’re testing in stores. With it, we’ve moved a great deal of our back stock inventory to somewhere else very simple: the top shelves on our sales floor. By keeping additional merchandise closer to where it’s sold, we can maintain fuller shelves while keeping a better in-the-moment read on inventory.

I spent the first 12 years of my three decades with Walmart in replenishment and supply chain roles, so I understand the significance firsthand of how this makes storage and stocking so much easier. But there’s also quite a bit more that directly benefits customers:

  • All the extra space we’re opening up in our back rooms is making it easier for us to integrate services like online grocery pickup. While the demand for grocery pickup is obvious, finding adequate space within our existing stores had sometimes been a challenge.
  • Need something you don’t immediately see on the shelf? Waiting for an associate to check our back room during peak holiday shopping periods could soon be a thing of the past. By improving our inventory management processes, we’re bringing the products and services that customers need one step closer. In fact, the implementation of Top Stock has helped reduce our rental of temporary inventory trailers to a small fraction of what it was just a few years ago.
  • Our improvements in inventory management are getting more associates out of the back room and onto the sales floor, where they can help and interact with customers.
  • Perhaps best of all, our associates can use open back room space for career-building education. When one store in Morrisville, North Carolina, implemented Top Stock inventory management, they reduced back room inventory by 75% in two months, allowing enough new space to open an Academy for associate training.

What’s worked for our business in the past isn’t always what’s best for today’s shopper. When we commit to coming up with unexpected ways to do the small things better, we not only become smarter and more efficient, but create a big win for our customers at the same time.

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Health & Wellness

A New Way of Working Together for Dietary Supplement Safety

Whether it’s a vitamin or mineral, tablet or even energy bar, the majority of adults in the U.S. take one or more dietary supplements either every day or occasionally.

These supplements provide extra nutrients when one’s diet is lacking or when certain health conditions cause the development of a deficiency in vitamins, minerals, or other dietary substances.

From herbals and botanicals to amino acids, probiotics, enzymes, and others, there are a wide variety of supplements available today that allow consumers to play a more active role in their health and nutrition.

But the rapid growth and expansion of products in the marketplace has called into question their quality and safety. In addition, the differing quality seals and verification marks on product labels can lead to confusion. That’s why we are excited to announce that Walmart is working, in collaboration with the Natural Products Association, GNC and other leading retailers, to create the Supplement Safety & Compliance Initiative (SSCI).

What is the Supplement Safety & Compliance Initiative?

SSCI brings some of the largest retailers, raw material manufacturers and suppliers, dietary supplement manufacturers and other stakeholders together to assist in strengthening safeguards and helping to ensure regulatory compliance from harvest to retailer shelf.


Why is SSCI important to Walmart?

Manufacturing practices vary widely across the dietary supplement industry. Although all of our private label – aka store brand – suppliers must have a third-party audit and certification, SSCI will ensure they meet our stringent expectations and a recognized high standard through the supply chain.

The goal of SSCI is to recognize and help ensure various safety and manufacturing standards provide greater assurance throughout the supply chain. Agreeing upon common standards is a critical piece in the initiative and a process that is proven to be effective with enhancing consumer safety.

SSCI is a bold step forward for the dietary supplement industry. We look forward to having additional retailers and others join this effort to support the enhancement of the authenticity and safety of dietary supplements and ultimately improve the health and nutrition of consumers everywhere.

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Innovation

Uncovering How We’ll Shop in the Future

As new technology brings new possibilities, there’s been an explosion of ways to shop – smartphone apps, online grocery shopping and Scan & Go for easier checkout, to name just a few. To serve customers better, we need to stay ahead of the research that helps form the ideas that will continue to revolutionize how we shop.

I’m part of a small team that’s delving deep into research to improve the shopping experience for everyone. I’m a data scientist for Sam’s Club Technology, and I like to compare what we do to building a car: You have to start with the engine.

My day-to-day work is all about staying on top of new methods to build that engine. I look at ways we can incorporate emerging research in object recognition, detection and segmentation – technology that can make things like our Scan & Go app even smarter. For instance, instead of scanning a bar code, the app will be able to recognize products using photos taken by your phone’s camera.

Because this is such a fast-moving field, the research I work with is in its earliest stages. I might work with one algorithm today, and a couple months from now use a completely new model that’s even better than what we had before.

Tech is constantly evolving, which makes innovation essential for retailers. We have to continually adapt our business to our shoppers’ lifestyles. There’s a lot of coding, engineering and algorithm testing that goes into building something that works better than what people are used to. It’s challenging, but that’s why I’m lucky to work with such talented people.

Until I joined the team last year, I never realized the strong sense of pride that associates in the Walmart and Sam’s Club family have in what our business does. After studying at Yale, I worked in financial engineering in New York – I didn’t expect to find an opportunity to do such innovative work in Bentonville, Arkansas.

I’ve found that in the corporate world, it’s rare for a business to invest in cutting-edge research. But, from the start, Walmart has chosen to invent some of our own solutions instead of waiting for someone else to come up with them. In this new age of tech, we’re still evolving and inventing better ways to get from Point A to Point C.

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Innovation

5 Ways Walmart Uses Big Data to Help Customers

In many industries, big data provides a way for companies to gain a better understanding of their customers and make better business decisions.

Walmart relies on big data to get a real-time view of the workflow in the pharmacy, distribution centers and throughout our stores and e-commerce.

Check out the infographic below to see how Walmart uses big data to make the company’s operations more efficient and improve the lives of customers.

Whether it’s analyzing the transportation route for a supply chain or using data to optimize pricing, big data analytics will continue to be a key way for Walmart to enhance the customer experience.

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