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Hurricane Tracker: What’s Happened and What’s Next

We’re collecting updates from our volunteers and associates helping to address the needs of those affected by recent hurricane activity. Stay tuned to this article and @WalmartNewsroom for the latest info.

We Want to Make Sure We’re Here for Our Community
Updated 3:15 p.m. CDT – Tuesday, Sept. 12, 2017

Now that most curfews have been lifted and people are starting to get around, recovery mode is well underway following Hurricane Irma. For residents of the impacted areas, returning home, repairing storm damage and getting life back to normal are priorities. The same is true for our associates and stores. A sure sign of normalcy returning to communities across Florida and the Southeast is a reopened Walmart or Sam’s Club. Following the hurricane, residents will need food, water and all types of supplies as they return home. Getting these facilities up and running as quickly as possible is something our associates take seriously, and they’re proud to be a part of getting impacted communities back on their feet.


Store manager Mike and the team at #4161 in Miami, FL have been working tirelessly and are now ready to reopen and serve the community hit by #HurricaneIrma. Fantastic job team, we are #BetterTogether.

Posted by Doug McMillon on Tuesday, September 12, 2017


Not far from Miami International Airport, the same sense of pride and desire to make a difference is obvious at store 4161. There, Store Manager Mike Williams and his team worked with purpose to have the store ready for customers. For the team, being there for customers isn’t just a job, it’s an obligation they take seriously.

While it will be quite some time before life is truly back to normal in some of the hardest hit areas, being open and there to help is welcome news for both our associates and our customers.

Monday Morning Briefing from Walmart’s Emergency Operations Center
Updated 5:20 p.m. CDT – Monday, Sept. 11, 2017

Now that Irma has been downgraded to a tropical storm, our Emergency Operations Center is tracking rainfall as it heads into Georgia while continuing to offer 24-hour support to our associates in the field. Take a look at this morning’s briefing to hear the teams talk about challenges in Florida, another $10 million in relief and the continued focus on associate safety.

#BetterTogether -- Hurricane Relief Efforts Continue
Updated 11:30 a.m. CDT - Sunday, Sept. 10, 2017

Over the past several weeks, we have seen unimaginable damage caused by both Hurricane Harvey and Hurricane Irma, but we have also seen stories of hope and people coming together to recover and rebuild.

It is times like these where we step up to help our associates, customers and communities. We are proud of the work that all of our associates have done to give back in so many different ways. Here are some of the ways we have worked together to make a difference.

Preparing for Recovery: A Look Inside our Emergency Operations Center
Updated 3:30 p.m. CDT – Saturday, Sept. 9, 2017

Teams at our Emergency Operations Center at Walmart’s home office in Bentonville, Arkansas, have been working 24/7 on hurricane relief since Aug. 22. Here’s a look inside the EOC from Friday, Sept. 8, as the team prepares for Hurricane Irma.

Taking Care of Each Other While Taking Care of Our Communities
Updated 6:22 p.m. CDT – Friday, Sept. 8, 2017

Making sure family and friends are safe and cared for following a natural disaster is the first order of business for anyone impacted. It’s no different at Walmart and Sam’s Club, where our first priority is making sure our associates are safe and have what they and their families need.

When Harvey struck Texas, dedicated teams in our Emergency Operations Center were hard at work with our human resources teams on the ground. Together, they helped make sure our associates were safe and accounted for, while also helping them get aid and supplies. Also, to assist with immediate needs, impacted associates have early access to wages they’ve already earned, as well as other programs such as disaster support pay and disaster displacement assistance.

As Texas continues to recover, a new threat, Hurricane Irma, is expected to make landfall in Florida this weekend. So far, Irma has caused massive damage in the Caribbean. As it moves closer to the U.S., we’re working to help ensure our associates are out of harm’s way while making preparations to be there for the customers we serve once it’s safe to do so. With mandatory evacuations underway across Florida, we have the same support systems we used in Texas in place to help our people in evacuation zones get to a place of safety.

Making a difference in the communities we serve is what we do, and our associates are the real difference makers. At Walmart and Sam’s Club, we’re here for our associates when they need us most so they can be there for our customers – because we’re better together. After all, that’s what it means to be part of a community.

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Business

Found: The Story Behind Our New Natural Beauty Routine

If you’ve ever tried shopping for naturally-inspired beauty products, you know the struggle.

They can be expensive. They’re sometimes not as effective. Makeup colors can be limited, and guess what? That means matching skin tones is a challenge.

As a buyer for cosmetics at Walmart, I’d begun noticing an industry trend, both from our customers’ feedback and focus groups: People care more than ever about the ingredients in the products they’re using. But this was also personal. I’m passionate about using natural ingredients in my home, and I was having trouble finding beauty products that looked good, felt good, and wouldn’t break the bank.

That was last year. Little did I know that a solution was soon to be found.

My team started looking into what it would take to develop naturally-inspired skincare and cosmetics, and that’s when we discovered Hatchbeauty, a company specializing in everything from the development to the marketing of innovative beauty products. They were eager to marry their beauty expertise with our retail expertise to create something truly unique and different – Found, a new line of naturally-inspired beauty products exclusive to Walmart.

Every item within Found highlights a “miracle” ingredient used in ancient beauty rituals. For instance, one of my favorite products, the illuminating drops, uses passionfruit oil to lock in moisture and nourish your skin. We’ve brought these ingredients to life to give customers an alternative featuring natural ingredients that can deliver the same results as traditional, high-end beauty products.

Helping develop Found has been one of the most meaningful achievements in my career, because it has been an intersection where my personal passion and my professional purpose collide. Walmart is committed to selling more products that benefit people and the planet. Found’s 130-product line is never tested on animals, and there’s even a Not Found list featuring what you won’t find in the products, like parabens and phthalates. Every product is 90-99% natural, and the percent of natural ingredients is front and center on every product.

Working with Tracy Holland, founder and CEO, Diana Madrid, COO, and Ben Bennet CCO, was a phenomenal experience, but I was impressed with the engagement from everyone on their team. From the owners to the brand managers to the chemists and product developers, everyone encouraged diversity of thought and inclusion, which made it possible for the customer to be the focus of our development process. I can’t count the number of times we changed direction on formulas, shade range or packaging based on customer feedback. For instance, we received customer feedback that skincare can be a confusing category to shop, so we broke down every item into one of three steps: cleanse, treat and hydrate. Found demystifies the process and helps customers focus on key items to build their regimens.

When I gave my first presentation to our leadership team, I asked them how my makeup looked, and they couldn’t believe everything I was wearing was from our naturally-inspired line. It’s one thing to develop these products – but it’s another thing entirely to actually wear the products and love them! Found has truly been a chance for me to help our customers save money and live better.

You can find Found products at select Walmart locations, Walmart.com and coming soon to Jet.com.

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How Walmart is Supporting Associates Impacted by Hurricane Irma

Hurricane Irma hit the Walmart family hard.

For Cassie Bell and the associate support team in Walmart’s Emergency Operations Center, the priority this weekend and in the days to come is making sure associates are safe and that their immediate needs are being met.

Continuing an effort that began in the wake of Hurricane Harvey last month, Walmart has mobilized its Associate Resource Call Center to check in on associates in impacted areas, help get them to safety and give them the support information they need. To date, volunteers at the call center have conducted more than 5,200 calls and spoken with thousands of associates on the ground in Florida, Georgia and South Carolina.

“Communication is critical during these events,” said Bell, Sr. Human Resources Manager. “We’re staying in contact with our store and club management teams, distribution centers and call centers, reminding them of emergency procedures and what to do during and after the storm.”

Walmart has mobilized a special call center focused on associate needs. Above, volunteers take calls from associates in hurricane affected areas.

But associate support doesn’t end with communication. Bell outlined a number of additional measures Walmart is taking to help associates who live and work in Irma’s path:

  • Walmart is offering Disaster Displacement Assistance (DDA), a grant that helps pay personal, family and living expenses resulting from a disaster. DDA helps get associates and their families out of harm’s way before the storm hits. It also helps them get back home once they are allowed to return.
  • Associates whose stores are forced to close outside their normal operating schedule due to the disaster or mandatory evacuation ordered by a governmental authority are eligible for up to four days of disaster support pay.
  • Using new technology the company recently implemented in its compensation department, Walmart is providing near-instant access to earned wages as an extra effort of relief. This program allows eligible associates to receive earned pay prior to their actual payday, giving them additional resources as they prepare for, and recover from, the storm.
  • Walmart is setting up support centers inside Training Academy facilities near impacted areas, providing hot meals to families and proactively calling associates to conduct wellness checks.
  • Associates wanting to work in other facilities are able to find openings by reaching out to their Human Resources Manager. Post-storm, Walmart will be identifying additional opportunities for associates to work in another store if theirs is closed due to the storm.

To help ease the minds of impacted associates who are worried about how they’re going to get back to work, Bell said absences for eligible associates have been approved throughout the storm and recovery.

“Our primary concern is the safety and wellbeing of our associates — taking care of them and their families,” Bell said. “We are working hard to re-open stores as soon as it is safe to do so, and we want to help associates get back to work as soon as they are ready.”

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Business

Walmart's Secret Advantage to Serving You This Holiday Season

The holiday season is a busy time of year at Walmart.

From October through December, hundreds of millions of Americans will visit more than 5,000 Walmart locations to shop for gifts, grab last-minute items for holiday meals and take advantage of special deals that come but once a year.

Now, more than ever, Walmart and its associates will be ready for them.

Based on the success of a similar effort in 2016, the company announced it will be offering extra hours available this time of year to our current associates, rather than hiring thousands of seasonal workers.

“Our associates make the holidays come to life in our stores, and we are thankful for everything they do,” said Judith McKenna, Chief Operating Officer. “As we head into our busiest time of the year, we know associates are ready to deliver for our customers and help give them a memorable and affordable Christmas.”

These extra hours will help staff traditional roles like cashier and stocker, as well as newly created, technology-empowered positions in Walmart’s growing online pickup department.

Here are three big reasons why the company is investing in its people for Holiday 2017:

  1. The way customers shop is rapidly changing. Walmart expects new services like Online Grocery Pickup to take off with the holiday cooking crowd, making the company’s specially trained personal shoppers an even more indispensable part of the team.
  2. The company’s Holiday Helpers program was a huge success last year, and in 2017 Walmart is increasing the number of Helpers across its fleet of stores. These associates are dedicated to helping customers get through stores faster by finding the shortest checkout line and opening registers as needed. They’ll even run to grab items customers may have forgotten, so they don’t lose their place.
  3. Walmart has increased its focus on service through new training, tools and technology. Thousands of associates have completed the company’s Pathways and Academy programs, which prepares them to more effectively serve customers during this busy season.

“The holidays are a special time of year for our customers and associates,” McKenna said. “This is what working in retail is all about, and we know our people have the passion to do even more this year.”

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Business

One Year Ago, We Welcomed Jet … and the Winners are Our Customers

When the Jet.com deal closed one year ago, many people asked, “Why Jet.com?”

At the time, we’d strengthened our e-commerce capabilities and were looking for the right partner to accelerate our efforts. So while it was a logical question to ask, the answer was really quite simple: Jet was the right partner at the right time. Both Walmart and Jet have a deep commitment to serving customers, and saving them money and time. By coming together, we could do all these things, better.

That’s exactly what we’re doing. In August, we partnered with Google for voice shopping. Earlier in the year, we launched Easy Reorder, a feature in our mobile app that helps customers easily access a list of items they purchase most frequently. We also launched free two-day shipping on millions of items – without a membership fee. And we’ve steadily expanded our merchandise assortment. This time last year, we had just reached 15 million items available on Walmart.com and today that number is 67 million items and rising.

We’ve welcomed other innovative online retailers to the Walmart family, including Bonobos, Hayneedle, Modcloth, Moosejaw and Shoes.com. Each of these acquisitions has helped strengthen our expertise in key product categories, provide an expanded assortment and a way to reach new customers. We’re able to provide these new companies the benefit of Walmart’s scale to lower their operating costs, which allows each to invest in the customer experience and grow the business.

We’re also seeing the power of our stores and e-commerce coming together to serve customers. We’re removing friction from our shopping experience – focused on making it fast, easy and fun for customers. Walmart customers now receive a discount for store pickup rather than home delivery, which we can offer by using our vast supply chain and store network to create efficiencies. With stores located within 10 miles of nearly 90 percent of the U.S. population, it’s convenient for many of our customers, and saves them money.

In addition to 1,000 grocery pickup locations in the U.S., we’re testing associate delivery of Walmart.com orders in a few stores. By the end of the year, we’ll have approximately 100 automated pickup towers in stores across the country, where customers can pick up their orders within a matter of minutes. And we’re excited about the growth we’re seeing across our e-commerce portfolio. One important metric, Gross Merchandise Value, grew 69 percent in the first quarter this year, and was just as robust the next quarter at 67 percent. That’s proof customers are responding.

Marc Lore, who founded Jet, and now leads our U.S. e-commerce efforts, has proven to be the digital embodiment of Walmart. He has a fanatical focus on serving customers and creating the next generation of everyday low prices. It’s energizing how he and Greg Foran, CEO of Walmart U.S., and their teams continue to partner closely to delight customers in new ways across our apps, sites and stores.

I’m excited about how far we’ve come together, and even more excited about what’s ahead. Here’s to another great year of finding more ways to save our customers time and money, and delivering an easy and enjoyable shopping experience.

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