“Hello, my name is….” It’s a phrase made up of only four words.
It takes very little time to say – it’s an easy way to begin a conversation. Yet, when people say these words, they can have such a big impact.
My late wife, Kate, started the #HelloMyNameIs campaign in 2013 while living with terminal cancer. As a medic herself, she had become frustrated with nurses and doctors who never introduced themselves to her before providing medical care.
Kate had already been speaking to hospitals and conferences about her experience as both a medical provider and a patient, but through the campaign she hoped to share some key values that resonate beyond people working in healthcare: communication, small acts of kindness, putting the patient at the center of every decision and seeing each person as an individual.
Kate was one of the most determined, resilient people I have ever known. I firmly believe that through adversity, comes legacy. July 23 is International “Hello My Name Is” Day – both the anniversary of Kate’s passing and what would have been our 12th wedding anniversary. We invite everyone – from people to corporations – to join us in celebrating Kate’s legacy by introducing yourself and using #HelloMyNameIs.
Sr. Director – Innovations Development, Walmart U.S.
August 16, 2017
When you’re getting ready to head to Walmart, you expect everything on your list will be ready and waiting on our shelves.
With millions of items for sale, ensuring that happens – for everything, every time – is quite a complex process behind the scenes.
Managing back room inventory – products that are stored in back rooms for days, sometimes weeks, before they reach shelves – can be a challenge. It requires constant monitoring, and can sometimes take associates away from the sales floor where they would otherwise be helping customers. So recently we’ve been experimenting with new and better ways to improve the process for everyone.
Top Stock is one of these new systems that we’re testing in stores. With it, we’ve moved a great deal of our back stock inventory to somewhere else very simple: the top shelves on our sales floor. By keeping additional merchandise closer to where it’s sold, we can maintain fuller shelves while keeping a better in-the-moment read on inventory.
I spent the first 12 years of my three decades with Walmart in replenishment and supply chain roles, so I understand the significance firsthand of how this makes storage and stocking so much easier. But there’s also quite a bit more that directly benefits customers:
All the extra space we’re opening up in our back rooms is making it easier for us to integrate services like online grocery pickup. While the demand for grocery pickup is obvious, finding adequate space within our existing stores had sometimes been a challenge.
Need something you don’t immediately see on the shelf? Waiting for an associate to check our back room during peak holiday shopping periods could soon be a thing of the past. By improving our inventory management processes, we’re bringing the products and services that customers need one step closer. In fact, the implementation of Top Stock has helped reduce our rental of temporary inventory trailers to a small fraction of what it was just a few years ago.
Our improvements in inventory management are getting more associates out of the back room and onto the sales floor, where they can help and interact with customers.
Perhaps best of all, our associates can use open back room space for career-building education. When one store in Morrisville, North Carolina, implemented Top Stock inventory management, they reduced back room inventory by 75% in two months, allowing enough new space to open an Academy for associate training.
What’s worked for our business in the past isn’t always what’s best for today’s shopper. When we commit to coming up with unexpected ways to do the small things better, we not only become smarter and more efficient, but create a big win for our customers at the same time.
There are two secrets to C. Ray Kennedy’s business success: an entrepreneurial spirit … and office paper.
In 1992, the bank Ray worked for in Charlotte, North Carolina, was in need of a copy paper supplier, but there were no local businesses offering that service. Ray took a chance and decided to quit his job and create a company that could meet the bank’s needs. Since then, what he started, American Product Distributors, has evolved into a nationwide provider of paper – and so much more – to large government organizations and corporations like Walmart.
APD now creates custom electronic catalogs for a variety of products needed to run a business – office and cleaning supplies, industrial items, branded corporate products like apparel, bags and awards – and houses many of the items within its network of 31 warehouses located across the U.S. The company believes in buying American-made whenever possible and sources the majority of its products from the U.S.
Office supplies may sound commonplace, but streamlining the buying process and offering advice make a huge difference for businesses in two key areas: cost savings and speed, according to Cy Kennedy, son of Ray. Cy has served as president of APD since 2011.
APD started small with three employees and a limited catalog. Twenty-five years later, the organization now employs around 50 people and includes a new software division that uses an updated, redesigned ordering system to save customers money. Walmart, a longtime customer, has found value in the company’s convenience, specialized service and quick turnaround, which is important to a business operating on such a large scale.
While growth is always something to be grateful for, Cy says that APD prides itself instead on its employees’ continued success inside and outside the company. While some have moved up to senior management positions within the family business, Cy said some former employees have gone on to become executives at other companies, and a few who started their careers with APD are now successful politicians or entrepreneurs.
Cy credited the culture his father established – a meritocracy built on kindness and respect for employees, suppliers and customers alike – with contributing to personal success.
That culture extends beyond the walls of the business. Ray’s family established the Kennedy Foundation to reach out to children in need. The foundation has helped feed hundreds of thousands of free meals to kids who don’t have access to healthy food outside of school.
The family also started three daycare centers that focus on serving low-income families. “We’ve prepared a lot of children for school who otherwise wouldn’t hit the ground running,” Cy said. “Some started with us as infants and are now college degree holders.”
Whether it’s in business or in the community, the Kennedys are focused on one thing: finding ways people can help each other.
As new technology brings new possibilities, there’s been an explosion of ways to shop – smartphone apps, online grocery shopping and Scan & Go for easier checkout, to name just a few. To serve customers better, we need to stay ahead of the research that helps form the ideas that will continue to revolutionize how we shop.
I’m part of a small team that’s delving deep into research to improve the shopping experience for everyone. I’m a data scientist for Sam’s Club Technology, and I like to compare what we do to building a car: You have to start with the engine.
My day-to-day work is all about staying on top of new methods to build that engine. I look at ways we can incorporate emerging research in object recognition, detection and segmentation – technology that can make things like our Scan & Go app even smarter. For instance, instead of scanning a bar code, the app will be able to recognize products using photos taken by your phone’s camera.
Because this is such a fast-moving field, the research I work with is in its earliest stages. I might work with one algorithm today, and a couple months from now use a completely new model that’s even better than what we had before.
Tech is constantly evolving, which makes innovation essential for retailers. We have to continually adapt our business to our shoppers’ lifestyles. There’s a lot of coding, engineering and algorithm testing that goes into building something that works better than what people are used to. It’s challenging, but that’s why I’m lucky to work with such talented people.
Until I joined the team last year, I never realized the strong sense of pride that associates in the Walmart and Sam’s Club family have in what our business does. After studying at Yale, I worked in financial engineering in New York – I didn’t expect to find an opportunity to do such innovative work in Bentonville, Arkansas.
I’ve found that in the corporate world, it’s rare for a business to invest in cutting-edge research. But, from the start, Walmart has chosen to invent some of our own solutions instead of waiting for someone else to come up with them. In this new age of tech, we’re still evolving and inventing better ways to get from Point A to Point C.