Community

After the Service, This Former Army Captain Still Serves

Twelve years ago, Michael del Rosario was a Captain in the U.S. Army looking to make the transition back to civilian life. He loved the military, but wanted to focus on starting a new chapter with his family.

An officer with years of experience, Michael had no shortage of job prospects in the private sector and it wasn’t long before he had a decision to make. But after a series of interviews with Walmart, Michael knew he had found the perfect place.

So in 2004, Michael began his new career as an Operations Manager in Tobyhannah, Pennsylvania. It was a big change at first, but the support from his fellow associates helped.

“There were some prior service veterans that I had the good fortune to be reporting to, and they would sit down with me and make me feel that I had all the time in the world to talk about any of the struggles that we all have,” he said.

Drawing on his military leadership experience, Michael brought a unique perspective to his new role. Today, he is General Transportation Manager at a Walmart distribution center in Woodland, Pennsylvania, where he oversees everything from maintenance of vehicles to the safety department that ensures the well-being of his team.

Once he finally felt established in his new life as a private citizen, Michael started thinking about how to give back.

“I figured it was my turn to reach backwards and pull somebody else up,” he said.

So he volunteered to join the Walmart Foundation State Advisory Council, which is comprised of managers across each state who help support local communities. Once onboard, he noticed that despite the strong veteran presence in Pennsylvania, no veterans’ organizations were applying for grants. That’s when he found Operation Homefront, an organization that provides financial assistance to military families and veterans.

He brought the organization to the council’s attention, and soon Michael was off to deliver a check himself. He and the organization’s regional director instantly connected over their shared passion. So well, in fact, that before he left that day, the director asked Michael to join Operation Homefront’s advisory board.

Ever since, Michael has made it his mission to make a difference in the lives of military families. Last year, Michael received the Walmart Logistics Community Champion Award for his work with Operation Homefront, which under his leadership, coordinated the efforts of more than 170 volunteers, 6,500 volunteer hours, and fundraising efforts that raised more than $350,000 for veterans in 2015.

Through his work with Operation Homefront, Michael also began working with Penn State University’s Military Appreciation Committee. Together they organize events like Seats for Service Members, which donates free Penn State football tickets to military families. Every year at a Military Appreciation Day football game, Michael assembles the volunteer forces of Operation Homefront, Walmart, and Penn State to throw a massive cookout for current and active service members and their families.

Earlier this month, 500 Walmart volunteers converged on State College to serve food to nearly 10,000 military families before the game.

“It’s just great to be able to show them that we have their backs, and that we haven’t forgotten what they’ve been through, and most of all, that we truly appreciate what they’ve done for our country," he said.

Michael has received multiple honors for his support for veterans, but he’ll be the first to tell you that the recognition is the result of the teamwork from his fellow Walmart volunteers.

“It’s not just me,” he insisted. “It’s the teammates I’ve got around me."

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Business

Why Smarter Inventory Means Better Customer Service

When you’re getting ready to head to Walmart, you expect everything on your list will be ready and waiting on our shelves.

With millions of items for sale, ensuring that happens – for everything, every time – is quite a complex process behind the scenes.

Managing back room inventory – products that are stored in back rooms for days, sometimes weeks, before they reach shelves – can be a challenge. It requires constant monitoring, and can sometimes take associates away from the sales floor where they would otherwise be helping customers. So recently we’ve been experimenting with new and better ways to improve the process for everyone.

Top Stock is one of these new systems that we’re testing in stores. With it, we’ve moved a great deal of our back stock inventory to somewhere else very simple: the top shelves on our sales floor. By keeping additional merchandise closer to where it’s sold, we can maintain fuller shelves while keeping a better in-the-moment read on inventory.

I spent the first 12 years of my three decades with Walmart in replenishment and supply chain roles, so I understand the significance firsthand of how this makes storage and stocking so much easier. But there’s also quite a bit more that directly benefits customers:

  • All the extra space we’re opening up in our back rooms is making it easier for us to integrate services like online grocery pickup. While the demand for grocery pickup is obvious, finding adequate space within our existing stores had sometimes been a challenge.
  • Need something you don’t immediately see on the shelf? Waiting for an associate to check our back room during peak holiday shopping periods could soon be a thing of the past. By improving our inventory management processes, we’re bringing the products and services that customers need one step closer. In fact, the implementation of Top Stock has helped reduce our rental of temporary inventory trailers to a small fraction of what it was just a few years ago.
  • Our improvements in inventory management are getting more associates out of the back room and onto the sales floor, where they can help and interact with customers.
  • Perhaps best of all, our associates can use open back room space for career-building education. When one store in Morrisville, North Carolina, implemented Top Stock inventory management, they reduced back room inventory by 75% in two months, allowing enough new space to open an Academy for associate training.

What’s worked for our business in the past isn’t always what’s best for today’s shopper. When we commit to coming up with unexpected ways to do the small things better, we not only become smarter and more efficient, but create a big win for our customers at the same time.

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Community

Why This Associate Wants You to Start With #HelloMyNameIs

“Hello, my name is….” It’s a phrase made up of only four words.

It takes very little time to say – it’s an easy way to begin a conversation. Yet, when people say these words, they can have such a big impact.

My late wife, Kate, started the #HelloMyNameIs campaign in 2013 while living with terminal cancer. As a medic herself, she had become frustrated with nurses and doctors who never introduced themselves to her before providing medical care.

Kate had already been speaking to hospitals and conferences about her experience as both a medical provider and a patient, but through the campaign she hoped to share some key values that resonate beyond people working in healthcare: communication, small acts of kindness, putting the patient at the center of every decision and seeing each person as an individual.

Kate was one of the most determined, resilient people I have ever known. I firmly believe that through adversity, comes legacy. July 23 is International “Hello My Name Is” Day – both the anniversary of Kate’s passing and what would have been our 12th wedding anniversary. We invite everyone – from people to corporations – to join us in celebrating Kate’s legacy by introducing yourself and using #HelloMyNameIs.

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Innovation

Uncovering How We’ll Shop in the Future

As new technology brings new possibilities, there’s been an explosion of ways to shop – smartphone apps, online grocery shopping and Scan & Go for easier checkout, to name just a few. To serve customers better, we need to stay ahead of the research that helps form the ideas that will continue to revolutionize how we shop.

I’m part of a small team that’s delving deep into research to improve the shopping experience for everyone. I’m a data scientist for Sam’s Club Technology, and I like to compare what we do to building a car: You have to start with the engine.

My day-to-day work is all about staying on top of new methods to build that engine. I look at ways we can incorporate emerging research in object recognition, detection and segmentation – technology that can make things like our Scan & Go app even smarter. For instance, instead of scanning a bar code, the app will be able to recognize products using photos taken by your phone’s camera.

Because this is such a fast-moving field, the research I work with is in its earliest stages. I might work with one algorithm today, and a couple months from now use a completely new model that’s even better than what we had before.

Tech is constantly evolving, which makes innovation essential for retailers. We have to continually adapt our business to our shoppers’ lifestyles. There’s a lot of coding, engineering and algorithm testing that goes into building something that works better than what people are used to. It’s challenging, but that’s why I’m lucky to work with such talented people.

Until I joined the team last year, I never realized the strong sense of pride that associates in the Walmart and Sam’s Club family have in what our business does. After studying at Yale, I worked in financial engineering in New York – I didn’t expect to find an opportunity to do such innovative work in Bentonville, Arkansas.

I’ve found that in the corporate world, it’s rare for a business to invest in cutting-edge research. But, from the start, Walmart has chosen to invent some of our own solutions instead of waiting for someone else to come up with them. In this new age of tech, we’re still evolving and inventing better ways to get from Point A to Point C.

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Innovation

5 Ways Walmart Uses Big Data to Help Customers

In many industries, big data provides a way for companies to gain a better understanding of their customers and make better business decisions.

Walmart relies on big data to get a real-time view of the workflow in the pharmacy, distribution centers and throughout our stores and e-commerce.

Check out the infographic below to see how Walmart uses big data to make the company’s operations more efficient and improve the lives of customers.

Whether it’s analyzing the transportation route for a supply chain or using data to optimize pricing, big data analytics will continue to be a key way for Walmart to enhance the customer experience.

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