Business

How Gulf Coast Walmart Stores Ride the Summer Wave

I don’t know about you, but when I take a vacation to the coast, my clock changes to beach time.

I want to be able to relax and take it easy—and part of that means having everything I need, from essentials like beach towels and sunscreen, to fun toys and food for my family.

That’s why Walmart teams in stores across the Gulf Coast work hard throughout the year to ensure that our summertime customers can quickly access the items that help them achieve the vacation experience they’re looking for.

With nearly 60,000 tourists adding to the population of Destin, Florida, every summer, it’s no surprise that people compare the energy of the area’s store to Black Friday. Families and large groups pour in weekly to stock their condos and beach houses, and with so many of the same items in high demand, timing is essential to ensure that the products people want are easily available.

Because we know the summer rush lasts about 10 weeks (and, unlike Black Friday, isn’t over after one day), it’s important that we start preparing for the season early. Even though hometown customers are still relying on their local store for other big seasonal needs like Christmas and Valentine’s Day, the associates begin preparing for beach season right after it ends – in October – so we can be sure that each location is able to supply enough of the right items at the right time.

Something that makes this goal especially challenging is the simple fact that these beach stores can’t just copy the one in the next state over – there is no blueprint, and the needs of our customers are unlike those of other stores across the U.S. We make sure to keep the shelves stocked with the items you’d expect, such as beach toys and boogie boards, but we also need to work closely with our buyers to make sure we’re staying on top of the changing needs of each year’s vacationers.

Some of the most popular items are almost tradition, and we can expect a lot of requests for them every year – like small fishing nets and flashlights that kids use to scavenge for sand crabs at night with their families. However, we’re also constantly looking for popular newer items: Paying attention to trends, we can expect that our customers won’t play music on the beach with portable radios, but will be looking for Bluetooth technology items. Even typical items found in any store can be unexpectedly important to our summer shoppers, with grocery staples like pineapple juice becoming a quickly moving part of our inventory.

All the thought and preparation it takes to make beach season run smoothly wouldn’t be possible without the tremendous amount of teamwork and positivity that comes from the associates who work in our stores. In fact, our Gulf Shores, Alabama, supercenter team won an award for outstanding performance in the region just two years back. When you’re proud to be a team and work together, you’ve got what it takes to meet a crazy challenge like beach season on the Gulf Coast—and to make sure that Sam Walton’s philosophy that the customer is No. 1 is still the foundation of our system.

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U.S. Manufacturing

In the News: Inside Our Open Call for American Manufacturing

Shrimp, hair gel, sweet potato cake.

Forbes sent a film crew to Walmart’s corporate office in Bentonville, Arkansas, to capture the excitement as suppliers pitched these and hundreds of other products at our annual U.S. Manufacturing Open Call event.

Forbes shared its inside look today. Take a look at what the big day is like for the people behind the products.

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Business

‘Outside the Box’ Breaks Down Blockchain

“Blockchain” is one of the latest business buzzwords making its way around the internet. But this is one word you won’t want to ignore.

Technology is improving the retail experience in ways you may have never imagined. And when it comes to food safety, we can see the way of the future. In Episode 2 of our podcast, Outside the Box, our guests will help break down how blockchain is improving supply chain – and in some cases, saving lives.

“Breaking Down Blockchain” features Brigid McDermott, Vice President of Business Development for Blockchain at IBM. She’s responsible for driving the growth of blockchain, an emerging platform that can radically improve banking, supply chain and other transaction networks. You’ll also hear from Frank Yiannas, Vice President of Food Safety at Walmart.

Outside the Box is our chance to bring together some of today’s most brilliant thought leaders, innovators and visionaries to talk about the retail industry and the roles it plays in society and the global economy.

Future episodes will explore topics such as “The Workforce of the Future,” where industry experts dissect the issues that will face employees in the coming years, and “U.S. Manufacturing, where we’ll talk to a business analyst, a merchandise supplier and a government official about the challenges and benefits of making products in the United States.

If you’re a business owner, an entrepreneur, a maker, a doer, a consumer – anyone! — this podcast is for you.

Learn more about the series and subscribe, and tell us what you think in the comments below.

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Innovation

How Easy Reorder is Making Shopping Even … Easier

Peanut butter beats jelly. Water beats soda. Tortilla chips beat potato chips. These are just a few of the things revealed to us by our new Easy Reorder feature.

What is Easy Reorder? Instead of telling you, let me try and show you. Imagine this … last week you purchased diapers while at your local store. Then you realized you forgot a few things. So, you logged onto Walmart.com and purchased wipes as well as some cleaning supplies and paper towels.

The next time you open the Walmart app, you may notice something different. The site remembers the Walmart.com items you purchased, but also the diapers you bought in your local store – including the brand and size.

Easy Reorder, which is available now on desktops and our mobile app, makes it … well, easy for you to reorder items that you previously purchased at Walmart. Here’s the cool part: We’re integrating both in-store and online purchases to provide you with a single spot to view (and repurchase) the items that you buy most frequently – items like dog food, cereal, shampoo and diapers.

Let me share a little bit more on why we’re doing this. I’ll use myself as an example. I have 151 different items on my Easy Reorder list. I challenge you to go online and try and find 100 individual products to build a list. You’ll find it takes a really long time. Now, you can simply go into a Walmart store, buy the things you need and then, when you come home, everything will be neatly organized on Walmart.com. For me, that means that I get to save a ton of time when I need to repurchase the items I’m looking for. Trust me, with two kids at home, I have to replenish the snack cupboard a lot. Easy Reorder is a game changer.

I’m not the only one who loves this feature. Our customers love it as well, and we’re seeing it in our results – Easy Reorder contributed to the growth we saw in the first quarter.

For fun, I thought I’d share some of the top items on customers’ reorder lists:

Easy Reorder is part of our team’s laser focus on helping customers save both money and time by leveraging our more than 4,700 stores and Walmart.com.

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Community

Why This Associate Wants You to Start With #HelloMyNameIs

“Hello, my name is….” It’s a phrase made up of only four words.

It takes very little time to say – it’s an easy way to begin a conversation. Yet, when people say these words, they can have such a big impact.

My late wife, Kate, started the #HelloMyNameIs campaign in 2013 while living with terminal cancer. As a medic herself, she had become frustrated with nurses and doctors who never introduced themselves to her before providing medical care.

Kate had already been speaking to hospitals and conferences about her experience as both a medical provider and a patient, but through the campaign she hoped to share some key values that resonate beyond people working in healthcare: communication, small acts of kindness, putting the patient at the center of every decision and seeing each person as an individual.

Kate was one of the most determined, resilient people I have ever known. I firmly believe that through adversity, comes legacy. July 23 is International “Hello My Name Is” Day – both the anniversary of Kate’s passing and what would have been our 12th wedding anniversary. We invite everyone – from people to corporations – to join us in celebrating Kate’s legacy by introducing yourself and using #HelloMyNameIs.

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