As the 24th Administrator of the U.S. Small Business Administration, Maria Contreras-Sweet leads the agency’s efforts to aid, counsel and protect the interests of small businesses. Recently, she spoke at Walmart’s second U.S. Manufacturing Summit, and afterward, she talked with us about Walmart’s commitment as well as her own work to help business owners thrive and strengthen the national economy.
WMT: Before the SBA, you had several roles focused on helping people gain access to opportunity, such as serving on the Federal Glass Ceiling Commission. It seems that you have a passion for this type of work - why?
C-S: As a young person watching television, what I saw shaped my views about many things, including what I wanted to do in the future. At the time I didn’t see a young Hispanic woman on television, so I didn’t know what I could truly be. We have people from all over the world who’ve come to America, so we need to embrace that diversity. [At the SBA] I want to make sure that I’m helping to build an America that’s strong and not leaving anyone behind. That’s how to create social mobility: expanding the middle class.
WMT: Tell us about your role at Walmart’s summit. Why was it important for you to attend and speak?
C-S: I wanted to be here for three reasons. One is getting the word out about our programs that I think are so rich and changing people’s lives across the country. The second is that Walmart is such an incredible player in the small business community. It was a great opportunity to be able to talk to folks here, one to thank them for the support that they’ve provided us in our V-WISE program for veteran women business owners, and also to explore ways we can work more closely together in the future. The third reason is that I wanted to hear firsthand from small businesses about what they think their challenges are, so I can ensure that the SBA continues to evolve and respond through smart, bold and accessible initiatives.
WMT: On that note, you’re leading a focus group today with a few businesses attending the summit. What’s your goal for that conversation?
C-S: I’ll give you a story. During the Los Angeles riots in 1992, many corporate and political leaders came together with the goal of building grocery stores and other businesses to help get the economy going again. I thought that made a lot of sense. But because I also think it’s important to call on the customer to see what they need, I went out into the community to ask them. They said, all of those things are fine, but what we need before any of that is a laundromat. We need to be able to wash our clothes so we can feel good about ourselves, go in and interview for jobs, and just exist every day. It’s very important to stay closely connected to our customers to gain these sincere insights and experiences. That way we can be a more responsive and effective SBA.
WMT: That makes a lot of sense. A lot of the work behind Walmart’s U.S. manufacturing initiative is about connecting with suppliers and manufacturers – coming together one-on-one to explore areas of cooperation. As our company continues along this path, we’re interested in your perspective on Walmart’s commitment and its potential impact on the American economy.C-S:
Clearly, as the largest
corporation in the world, this commitment plays a critical role in spurring economic
activity. Manufacturing jobs are quality jobs. They have a great multiplier
effect, and the fact that you’re having this conference here to spur more
growth and connection with that sector – I think will take us a long way.
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